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Key Facts

Level:
Level 2
Subject Sector:
7.1 Retailing and Wholesaling
Credits:
15
Qualification No:
600/9944/6
GLH:
101 hours
Total qualification time:
150 hours
Price:
£59.00 per learner
Age Range:
Pre 16, 16-18, 19+

Qualification purpose

Prepare for further learning or training and/or develop knowledge and/or skills in a subject area

Qualification Grading Type

Pass

Assessment Methods

  • Portfolio of Evidence

  • Why choose this qualification?

    These qualifications are intended to provide learners with a broad introduction to the retail sector, equipping learners with underpinning knowledge and skills specific to the sector alongside a range of transferable employability skills. They are designed to support progression to further learning and ultimately to work in retail or other related sectors.

    The Skills for Retail qualifications form part of our Suite of Skills qualifications that cover a number of sectors and are available at Entry 3, Level 1 and Level 2. The employability skills units are common across the suite, enabling easy transfer of credits between qualifications and supporting opportunities for cross-faculty working.

    The qualifications have been developed with the support of a number of further education colleges, training providers and adult and community learning providers. They have been designed to be consistent with the principles for study programmes for 16-19 year olds but are also relevant, particularly in the case of the smaller qualifications, for adults including the unemployed. These qualifications are also suitable for pre 16 learners.

    Rules of Combination

    Learners must achieve 15 credits. They must complete the three mandatory units from Group M (Mandatory Units), totalling 9 credits. In addition, they must complete a minimum of 3 credits from Group O1 (Optional Units: Retail) and 3 further credits from either Group O1 or Group O2 (Optional Units: Employability). At least 10 credits must be at level 2 or above.


    Units

    Mandatory

    Learners must complete the three mandatory units from Group M (Mandatory Units), totalling 9 credits.

    Understanding Customer Service in the Retail Sector

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    3
    Unit No:
    M/502/5821
    Click here to view full unit details

    Understanding the Retail Sector

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    R/505/2364
    Click here to view full unit details

    Working in a Retail Team

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    F/505/2358
    Click here to view full unit details
    Optional Units: Employability

    Learners may complete up to 3 credits from this group.

    Applying for a Job

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    M/505/1481
    Click here to view full unit details

    Assessing own Personal, Learning and Thinking Skills

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    L/504/6269
    Click here to view full unit details

    Career Planning

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    3
    Unit No:
    A/505/1225
    Click here to view full unit details

    Effective Communication in the Workplace

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    H/504/6312
    Click here to view full unit details

    Effectiveness at Work

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    T/505/1482
    Click here to view full unit details

    Health and Safety in the Workplace

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    A/505/1483
    Click here to view full unit details

    Interview Skills

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    L/505/1486
    Click here to view full unit details

    Introduction to Self-Employment

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    3
    Unit No:
    H/504/6326
    Click here to view full unit details

    Leadership Skills

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    T/505/1496
    Click here to view full unit details

    Learning from Work Placement

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    J/505/1504
    Click here to view full unit details

    Preparing for Work Placement

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    M/505/1500
    Click here to view full unit details

    Preparing for an Interview

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    A/505/1497
    Click here to view full unit details

    Searching for a Job

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    F/505/1503
    Click here to view full unit details

    Setting and Meeting Targets at Work

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    L/505/1505
    Click here to view full unit details

    Skills for Creative Thinkers

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    D/504/6261
    Click here to view full unit details

    Skills for Effective Participants

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/504/7627
    Click here to view full unit details

    Skills for Independent Enquirers

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    Y/504/6257
    Click here to view full unit details

    Skills for Reflective Learners

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    M/504/6913
    Click here to view full unit details

    Skills for Self Managers

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    D/504/6308
    Click here to view full unit details

    Skills for Team Workers

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    T/504/6251
    Click here to view full unit details

    Solving Work-Related Problems

    Level:
    Level 2
    Guided Learning Hours:
    18
    Credits:
    2
    Unit No:
    R/505/1506
    Click here to view full unit details

    Time Management

    Level:
    Level 2
    Guided Learning Hours:
    20
    Credits:
    2
    Unit No:
    M/504/6328
    Click here to view full unit details

    Using Numeracy Skills in the Workplace

    Level:
    Level 2
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    T/504/6315
    Click here to view full unit details

    Working with Colleagues

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    Y/505/1510
    Click here to view full unit details
    Optional Units: Retail

    Learners must complete a minimum of 3 credits from this group.

    Assemble Products for Display in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    K/505/2337
    Click here to view full unit details

    Assemble Visual Merchandising Displays

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    F/505/2313
    Click here to view full unit details

    Carry out Promotional Campaigns in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    F/505/2327
    Click here to view full unit details

    Cash Up in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    A/505/2309
    Click here to view full unit details

    Check Stock Levels and Sort out Problems with Stock Levels in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    J/505/2331
    Click here to view full unit details

    Check the Accuracy of Records of Hours Worked by Staff in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    K/505/2306
    Click here to view full unit details

    Contribute to Monitoring and Maintaining Ease of Shopping in a Retail Sales Area

    Level:
    Level 1
    Guided Learning Hours:
    8
    Credits:
    2
    Unit No:
    K/503/5716
    Click here to view full unit details

    Deal with Customer Queries and Complaints in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    A/505/2326
    Click here to view full unit details

    Deliver Goods from a Retail Environment to the Customer's Delivery Address

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    T/505/2311
    Click here to view full unit details

    Demonstrate Products to Customers in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    M/505/2324
    Click here to view full unit details

    Dismantle and Store Props and Graphics from Visual Merchandising Displays

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    L/505/2315
    Click here to view full unit details

    Display Stock to Promote Sales to Customers in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    L/505/2329
    Click here to view full unit details

    Follow Guidelines for Planning and Preparing Visual Merchandising Displays

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    H/505/2319
    Click here to view full unit details

    Follow Point-of-Sale Procedures for Age-Restricted Products in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    A/505/2312
    Click here to view full unit details

    Keep Stock on Sale at Required Levels in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    J/505/2345
    Click here to view full unit details

    Load Orders for Despatch from a Retail Store to Customers

    Level:
    Level 1
    Guided Learning Hours:
    15
    Credits:
    3
    Unit No:
    Y/503/5677
    Click here to view full unit details

    Maintain Food Safety while Working with Food in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    45
    Credits:
    6
    Unit No:
    H/505/2305
    Click here to view full unit details

    Order and Position Signage and Graphics for Visual Merchandising Displays

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    R/505/2316
    Click here to view full unit details

    Pick Products in a Retail Environment to Fulfil Customer Orders

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    R/505/2333
    Click here to view full unit details

    Place Goods and Materials into Storage in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    D/505/2304
    Click here to view full unit details

    Process Applications for Credit Agreements Offered in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    Y/505/2320
    Click here to view full unit details

    Process Customer Orders for Goods in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    M/505/2341
    Click here to view full unit details

    Process Payments for Purchases in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    D/505/2321
    Click here to view full unit details

    Process Returned Goods in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    M/505/2338
    Click here to view full unit details

    Product Pricing and Labelling

    Level:
    Level 1
    Guided Learning Hours:
    30
    Credits:
    3
    Unit No:
    A/504/7613
    Click here to view full unit details

    Protect Own and Others' Health and Safety when Working in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    T/505/2308
    Click here to view full unit details

    Receive Goods and Materials into Storage in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    32
    Credits:
    4
    Unit No:
    M/505/2369
    Click here to view full unit details

    Reduce Security Risks in a Retail Environment

    Level:
    Level 2
    Guided Learning Hours:
    40
    Credits:
    5
    Unit No:
    M/505/2307
    Click here to view full unit details

    The Principles of Food Safety for Retail

    Level:
    Level 2
    Guided Learning Hours:
    9
    Credits:
    1
    Unit No:
    K/502/0178
    Click here to view full unit details

    Underage Sales Prevention for Retail and Licensed Premises

    Level:
    Level 2
    Guided Learning Hours:
    8
    Credits:
    1
    Unit No:
    H/505/2353
    Click here to view full unit details

    Understand how to Approach Work-Based Projects within Retail Business

    Level:
    Level 2
    Guided Learning Hours:
    22
    Credits:
    3
    Unit No:
    D/602/5016
    Click here to view full unit details

    Understanding Retail Consumer Law

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    R/505/2350
    Click here to view full unit details

    Understanding Retail Markets

    Level:
    Level 2
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    Y/505/2365
    Click here to view full unit details

    Understanding Security and Loss Prevention in a Retail Business

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    K/502/5817
    Click here to view full unit details

    Understanding Visual Merchandising for Retail Business

    Level:
    Level 2
    Guided Learning Hours:
    39
    Credits:
    4
    Unit No:
    A/600/0656
    Click here to view full unit details

    Understanding how a Retail Business Maintains Health and Safety on its Premises

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/502/5823
    Click here to view full unit details

    Understanding how the Effectiveness of Store Operations can be Improved

    Level:
    Level 3
    Guided Learning Hours:
    23
    Credits:
    3
    Unit No:
    H/502/5802
    Click here to view full unit details

    Understanding how the Smooth Operation of a Payment Point is Maintained

    Level:
    Level 3
    Guided Learning Hours:
    26
    Credits:
    3
    Unit No:
    M/502/5799
    Click here to view full unit details

    Understanding the Control, Receipt and Storage of Stock in a Retail Business

    Level:
    Level 2
    Guided Learning Hours:
    17
    Credits:
    2
    Unit No:
    F/502/5810
    Click here to view full unit details

    Understanding the Handling of Customer Payments in a Retail Business

    Level:
    Level 2
    Guided Learning Hours:
    16
    Credits:
    2
    Unit No:
    Y/505/2351
    Click here to view full unit details

    Understanding the Management of Stock in a Retail Business

    Level:
    Level 3
    Guided Learning Hours:
    24
    Credits:
    3
    Unit No:
    J/505/2376
    Click here to view full unit details

    Understanding the Retail Selling Process

    Level:
    Level 2
    Guided Learning Hours:
    15
    Credits:
    2
    Unit No:
    A/502/5806
    Click here to view full unit details

    Wrap and Pack Goods for Customers in a Retail Environment

    Level:
    Level 1
    Guided Learning Hours:
    18
    Credits:
    3
    Unit No:
    K/503/5683
    Click here to view full unit details

    What is the purpose of this qualification?

    This qualification is suitable for learners who need a broad, introductory level 2 course in retail. It will be of specific relevance to:

    • Young people, aged 16 and over, interested in a career in the retail sector who intend, but are not yet ready, to access level 3 qualifications or an advanced apprenticeship
    • Learners over the age of 16, usually with prior attainment at level 1 and below, including those who have had a significant break from or disjointed experience of education, who wish to work in the retail sector but need a broad grounding in the subject and an opportunity to develop more general workplace skills before applying for work.


    What skills, knowledge, or understanding does this qualification develop?

    This qualification provides you with a range of introductory skills, as well as core knowledge, relevant to retail, alongside generic employability skills which are needed both in the retail sector and across other sectors. You must take the following mandatory units:

    • Understanding the Retail Sector
    • Working in a Retail Team
    • Understanding customer service in the retail sector

    Optional units include knowledge and skills relevant to different job roles in the sector (such as merchandising displays, packing goods, labelling products) alongside generic employability skills (such as leadership skills and setting and meeting targets at work).


    How is this qualification different from other, similar qualifications?

    This qualification is part of a suite which includes an Award, Certificate, Extended Certificate and Diploma. Learners should take the Certificate if they need a broad introduction to the sector, as well as more generic workplace skills, before progressing to employment (with further training where possible), to a level 3 Apprenticeship or to a Level 3 qualification, as illustrated in the target learner profiles provided above.

    The Certificate may also be the most appropriate size of qualification if learners have not yet achieved Level 2 English and maths and need to include significant learning time for these subjects within your learning programme.


    Which sector does this qualification support?

    This qualification could lead to a number of roles in retail such as retail assistant, customer service adviser, sales adviser or assistant store manager.


    What are the progression options?

    The learner can progress to a Level 3 certificate or diploma in retail in any of the available pathways, including Tech level qualifications, or to an advanced Apprenticeship in Retail in any of the available pathways.


    Progression & Entry Requirements

    Learners do not need any prior qualifications or a specific level of attainment to take this qualification. However, you will benefit from having English and maths skills at level 1. The qualification is available to learners aged 16 and over.

    Funding information

    Learning Aims Search

    The Hub provides a Learning Aims Search which you can use to check the funding status of any qualification or unit.

    View this qualification on the ESFA’s Hub website


    We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.

    This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.

    The following support materials will help you to deliver this qualification.

    Internal Quality Assurance

    Special Considerations and Reasonable Adjustment Forms

    Suggested Resources for Retail

    Offer this qualification

    If you would like to offer this qualification, you can book a meeting with us to discuss the best options.