02 Mar 2021
Key Facts
Qualification purpose
Prepare for further learning or training and/or develop knowledge and/or skills in a subject area
Qualification Grading Type
Pass
Assessment Methods
Why choose this qualification?
These qualifications are intended to provide learners with a broad introduction to the travel and tourism sector, equipping learners with underpinning knowledge and skills specific to the sector alongside a range of transferable employability skills. They are designed to support progression to further learning and ultimately to work in travel and tourism or other related sectors.
The Skills for the Travel and Tourism Sector qualifications form part of the Suite of Skills qualifications that cover a number of sectors and are available at Level 1 and Level 2. The employability skills units are common across the suite, enabling easy transfer of credits between qualifications and supporting opportunities for cross-faculty working.
The qualifications have been developed with the support of a number of further education colleges, training providers and adult and community learning providers. They have been designed to be consistent with the principles for study programmes for 16-19 year olds but are also relevant, particularly in the case of the smaller qualifications, for adults including the unemployed. The Level 1 qualifications are also suitable for pre 16 learners.
Rules of Combination
Learners must achieve 39 credits. They must complete the two mandatory units from the Mandatory Group (M), totalling 6 credits. In addition, they must complete a minimum of 23 credits from Group O1 (Optional Units - Travel and Tourism) and 10 further credits from either Group O1 or Group O2 (Optional Units – Employability Skills, English and Maths). At least 25 credits must be at level 2 or above. Learners cannot include more than one unit with the same or similar title.
Units
Learners must complete the two mandatory units from Group M (Mandatory Units), totalling 6 credits.
Customer Service for the Travel and Tourism Industry
Understanding the Travel and Tourism Industry
Learners must complete a minimum of 23 credits from this group.
Learners may choose 1 unit from this group.
Accessible Travel and Tourism
Learners may choose 1 unit from this group.
Airline Services
Airport Services
Learners may choose 1 unit from this group.
Deal with Travel and Tourism Emergencies
Learners may choose 1 unit from this group.
Hospitality for Travel and Tourism
Learners may choose 1 unit from this group.
Impacts of Travel and Tourism on Local Communities
Learners may choose 1 unit from this group.
Locational Geography UK and Worldwide
Learners may choose 1 unit from this group.
Promoting Products and Services
Learners may choose 1 unit from this group.
Running an Event
Learners may choose 1 unit from this group.
The Business of Travel and Tourism
Learners may choose 1 unit from this group.
The Role of Overseas Resort Representatives
Learners may choose 1 unit from this group.
Travel Planning
Learners may choose 1 unit from this group.
UK Transport for Travel and Tourism
Learners may choose 1 unit from this group.
UK Tourism Destinations
UK Travel and Tourism Destinations
Learners may choose 1 unit from this group.
Understanding Airline and Airport Operations
Learners may choose 1 unit from this group.
Visitor Attractions
Learners may choose 1 unit from this group.
Planning for Work in Travel and Tourism
Working in Travel and Tourism
Learners may choose 1 unit from this group.
Worldwide Tourism Destinations
Worldwide Travel and Tourism Destinations
Learners may complete up to 10 credits from group O2a, O2b and O2c.
Learners may complete up to 10 credits from group O2a, O2b and O2c.
Applying for a Job
Career Planning
Communication Skills for Work
Customer service skills
Digital Skills for Work
Exploring Entrepreneurship
Exploring and Presenting Enterprise Ideas
Health and Safety in the Workplace
Interview Skills
Introduction to Self-Employment
Leadership Skills
Making the most of work placement
Negotiation Skills
Numeracy Skills for Work
Searching for a Job
Self-Management Skills for Work
Setting and Meeting Work-Related Targets
Skills for Creative Thinkers
Skills for Effective Participants
Skills for Independent Enquirers
Skills for Reflective Learners
Solving Work-Related Problems
Time Management
Working in a Team
Working with Colleagues
Learners may complete up to 10 credits from group O2a, O2b and O2c.
Learners may choose 1 unit from this group.
Engage in Discussion
Engage in Discussion
Learners may choose 1 unit from this group.
Listen and Respond
Listen and Respond
Learners may choose 1 unit from this group.
Read for Information
Read for Information
Learners may choose 1 unit from this group.
Read for Purpose and Meaning
Read for Purpose and Meaning
Learners may choose 1 unit from this group.
Speak to Communicate
Speak to Communicate
Learners may choose 1 unit from this group.
Write Fluently and Accurately
Write with Accuracy
Learners may choose 1 unit from this group.
Write to Communicate
Write to Communicate
Learners may complete up to 10 credits from group O2a, O2b and O2c.
Learners may choose 1 unit from this group.
Making Calculations
Making Calculations
Learners may choose 1 unit from this group.
Money, Time and Temperature
Money, Time and Temperature
Learners may choose 1 unit from this group.
Numbers, Decimals, Fractions and Percentages
Numbers, Decimals, Fractions and Percentages
Learners may choose 1 unit from this group.
Numerical Relationships, Algebra and Ratio
Numerical Relationships, Algebra and Ratios
Learners may choose 1 unit from this group.
Using and Communicating Data
Using and Communicating Data
Learners may choose 1 unit from this group.
Using Probability
Using Probability
Learners may choose 1 unit from this group.
Using Size, Shape and Space
Using Size, Shape and Space
What is the purpose of this qualification?
It is anticipated that this qualification will be of specific relevance to:
• Young people who are aspiring to a career in the travel and tourism sector but are not yet sure in which precise area, and who intend to access level 3 qualifications or a level 3 apprenticeship but need a fairly extensive learning programme at level 2 before they will be ready to access level 3.
• Young people and adults usually with prior attainment at level 1 and below, including those who have had a significant break from or disjointed experience of education, who wish to work in the travel and tourism sector but need a fairly extensive grounding in the subject and an opportunity to develop more general workplace skills over an extended period before identifying the most appropriate job roles and applying for work.
What skills, knowledge, or understanding does this qualification develop?
This qualification provides a wide range of introductory skills, as well as core knowledge, relevant to travel and tourism, alongside generic employability skills which are needed both in the travel and tourism sector and across other sectors. Mandatory units include:
• Understanding the Travel and Tourism Industry
• Customer Service for the Travel and Tourism Industry
Optional units include knowledge and skills relevant to different job roles in the sector (such as travel planning, airports and airlines, accessibility in travel and tourism, hospitality for travel and tourism, UK and world tourism destinations) alongside generic employability skills (such as leadership skills, working in a team, solving work related problems and setting and meeting targets at work).
How is this qualification different from other, similar qualifications?
This qualification is part of a suite which includes an Award, Certificate, Extended Certificate and Diploma. Learners should take the Diploma if, before progressing to employment (with further training where possible), to a level 3 Apprenticeship or to a Level 3 qualification, they need an extended introduction to the sector including the opportunity to build up a range of skills and knowledge, explore a number of potential job roles and career pathways in the sector, and gain a set of more generic workplace skills. The Diploma will be suitable for learners who would benefit from an extended period of time working at level 2, up to 2 years, before they are ready to progress to employment or to a level 3 qualification or apprenticeship.
Which sector does this qualification support?
This qualification could lead to a number of roles in travel and tourism such as travel agent, travel advisor, reservations assistant, visitor centre guide, hotel receptionist.
What are the progression options?
Learners can progress to a Level 3 certificate or diploma in Travel and Tourism or to a Level 3 Apprenticeship in Travel and Tourism in any of the available pathways.
Progression & Entry Requirements
Learners do not need any prior qualifications or a specific level of attainment to take this qualification although they will benefit from having English and Maths skills at level 1. It is available to learners aged 16+.Funding information
Learning Aims Search
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View this qualification on the ESFA’s Hub website
We have done our best to collate and summarise the key information, and wherever possible we alert our providers to changes in funding policy.
This funding information is provided in good faith and it is always advisable to check directly with the funding agencies before committing to delivery.
The following support materials will help you to deliver this qualification.
Related Qualifications
- Gateway Qualifications Level 1 Award In Skills for the Travel and Tourism Sector
- Gateway Qualifications Level 1 Certificate In Skills for the Travel and Tourism Sector
- Gateway Qualifications Level 1 Diploma In Skills for the Travel and Tourism Sector
- Gateway Qualifications Level 2 Award In Skills for the Travel and Tourism Sector
- Gateway Qualifications Level 2 Certificate In Skills for the Travel and Tourism Sector
- Gateway Qualifications Level 2 Extended Certificate in Skills for the Travel and Tourism Sector