What is the purpose of this qualification?
This qualification is suitable if learners need an extended level 2 course in retail. It will be of specific relevance to:
• Young people interested in a career in the retail sector but not yet sure of the precise area of the industry in which they would like to work and who intend, but are not yet ready, to access level 3 qualifications or an advanced apprenticeship.
• Young people and adults, usually with prior attainment at level 1 and below, including those who have had a significant break from or disjointed experience of education, who wish to work in the retail sector but need a broad grounding in the subject and an opportunity to develop more general workplace skills before identifying the most suitable job roles and applying for work.
What skills, knowledge, or understanding does this qualification develop?
This qualification provides learners with a range of introductory skills, as well as core knowledge, relevant to retail, alongside generic employability skills which are needed both in the retail sector and across other sectors. Learners must take the following mandatory units:
• Understanding the Retail Sector
• Working in a Retail Team
• Understanding customer service in the retail sector.
Optional units include knowledge and skills relevant to different job roles in the sector (such as merchandising displays, packing goods, labelling products) alongside generic employability skills (such as leadership skills and setting and meeting targets at work).
How is this qualification different from other, similar qualifications?
This qualification is part of a suite which includes an Award, Certificate, Extended Certificate and Diploma. Learners should take the Extended Certificate if, before progressing to employment (with further training where possible), to a level 3 Apprenticeship or to a Level 3 qualification, learners need a more extended introduction to the sector, including the opportunity to build up a range of skills and knowledge relevant to a number of potential job roles in the sector, as well as more generic workplace skills.
Which sector does this qualification support?
The learner could progress to a number of roles in retail such as merchandising assistant, customer service operative, stock control assistant or assistant store manager.
What are the progression options?
The learner can progress to a Level 3 certificate or diploma in retail or to a Level 3 Apprenticeship in Retail in any of the available pathways.
Progression & entry requirements
The learners do not need any prior qualifications or a specific level of attainment to take this qualification. However, you will benefit from having English and maths skills at level 1. The qualification is available to learners aged 16 and over.