Communication within Pharmacy Services

This unit is expiring
The expiry date of this unit is 31/07/2024.

Overview

Framework:
Access to HE
Level:
Level 3
Unit No:
QU025355
Credits:
3
Guided learning hours:
Not available

Qualification Grading Type

Graded

Grade Descriptors

  • GD2-Application of knowledge
  • GD5-Communication and presentation
  • GD7-Quality

Unit Learning Outcomes

1

Understand how to provide relevant information and advice on medicines and products.

Assessment Criteria

  • 1.1

    Explain how to advise patients to take medicines in a cost-effective and compliant way, which ensures safe use.

  • 1.2

    Evaluate how to identify the boundaries of own role when advising patients on medication.

  • 1.3

    Discuss questions and techniques used to obtain relevant information before recommending products or referring individuals to an appropriate body.

2

Demonstrate the communication process between health professionals and patients.

Assessment Criteria

  • 2.1

    Define interpersonal skills.

  • 2.2

    Analyse strategies to improve communication.

  • 2.3

    Explain potential pharmacy related barriers to communication.

3

Understand how to prepare for a review of medicines taken by an individual.

Assessment Criteria

  • 3.1

    Explain the purpose of reviewing an individual's medication.

  • 3.2

    Explain legal and ethical requirements when preparing for a review of medication.