Business Meeting Techniques

Overview

Framework:
RQF
Level:
Level 1
Unit No:
J/505/8792
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Know about business meetings.

Assessment Criteria

  • 1.1
    Identify why meetings need to be held.
  • 1.2
    Identify how meetings differ depending on their:
    a) purpose
    b) size
    c) people involved
    d) organisational structure.
  • 1.3
    Identify good meeting behaviours.
  • 1.4
    Outline possible consequences of holding ineffective meetings.
2

Know about planning business meetings.

Assessment Criteria

  • 2.1
    Outline how to define:
    a) the purpose
    b) objectives
    c) outcomes
    of a meeting.
  • 2.2
    State what points should be included in a meeting agenda.
  • 2.3
    Outline:
    a) information to be sent out before a specific meeting
    b) who it needs to be sent to.
  • 2.4
    Outline the importance of planning room layout.
3

Know how to run a meeting.

Assessment Criteria

  • 3.1
    Outline the role of a chairperson.
  • 3.2
    Identify ways to start a meeting effectively.
  • 3.3
    Outline the benefits of taking meeting minutes.
4

Know how to follow up after a meeting.

Assessment Criteria

  • 4.1
    Outline:
    a) information to be sent out after a specific meeting
    b) who it needs to be sent to.
  • 4.2
    Identify ways of obtaining feedback on a meeting.
5

Know how to deal with difficult issues in meetings.

Assessment Criteria

  • 5.1
    Identify techniques to ensure that all attendees have the opportunity to speak in meetings.
  • 5.2
    Give examples of situations where disagreements can arise in meetings.
  • 5.3
    Identify ways to deal with disagreement or conflict in a meeting.