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Overview

Framework:
RQF
Level:
Level 3
Unit No:
Y/505/8862
Credits:
3
Guided learning hours:
21 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Be able to use e-mail software tools and techniques to compose and send messages.

Assessment Criteria

  • 1.1
    Select and use software tools to compose and format e-mail messages, including attachments.
  • 1.2
    Explain methods to improve message transmission.
  • 1.3
    Send e-mail messages to individuals and groups.
  • 1.4
    Explain why and how to stay safe and respect others when using e-mail.
  • 1.5
    Use an address book to manage contact information.

2

Be able to manage use of e-mail software effectively.

Assessment Criteria

  • 2.1
    Develop and communicate guidelines and procedures for using e-mail effectively.
  • 2.2
    Read and respond appropriately to e-mail messages and attachments.
  • 2.3
    Use email software tools and techniques to automate responses.
  • 2.4
    Explain why, how and when to archive messages.
  • 2.5
    Organise, store and archive e-mail messages effectively.
  • 2.6
    Customise e-mail software to make it easier to use.
  • 2.7
    Explain how to minimise e-mail problems.
  • 2.8
    Respond appropriately to email problems.

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