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Overview

Framework:
RQF
Level:
Level 1
Unit No:
R/506/3493
Credits:
2
Guided learning hours:
16 hours

Assessment Guidance

Portfolio of Evidence

Aim

This unit considers what is meant by the term 'effective behaviour at work'. Learners need to demonstrate effective behaviour in line with the rules and procedures of the workplace.

Unit Learning Outcomes

1

Know about effective behaviour at work.

Learners should have a basic knowledge of rules and procedures to support effective behaviour for example health and safety, codes of conduct. The importance of following these rules may include being safe, not breaking the law, avoiding confusion in carrying out tasks.

Assessment Criteria

  • 1.1
    Describe rules and procedures in organisations that support effective behaviour at work.
  • 1.2
    Outline why these rules and procedures are important.

2

Be able to demonstrate effective working practices.

Learners should be able to demonstrate appropriate communication skills with others; complete tasks whilst following appropriate rules and procedures. 

Assessment Criteria

  • 2.1
    Interact appropriately with colleagues and/or customers.
  • 2.2
    Complete tasks as directed.
  • 2.3
    Follow organisational procedures governing effective behaviour at work.

3

Be able to assess own practice in the workplace.

Learners need to be able to identify aspects of their own behaviours that are appropriate for the workplace. They should be able to make suggestions on how their behaviour could be improved. For example they may be aware that they speak differently at home and in the workplace. They may need to modify their speech to suit different circumstances.

Assessment Criteria

  • 3.1
    Identify own effective behaviour at work.
  • 3.2
    Describe how own performance could be improved.

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