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Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
H/504/6701
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about good customer service.

Assessment Criteria

  • 1.1

    Identify some characteristics of effective customer service.

  • 1.2

    Give reasons why it is important to offer good customer service.


2

Be able to provide effective customer service.

Assessment Criteria

  • 2.1

    Respond appropriately to routine customer queries and requests.

  • 2.2

    Demonstrate politeness in interactions with customers.

  • 2.3

    Follow instructions to complete routine customer service tasks.


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