Employability and Enterprise

Agriculture, Environment & Animal Care

Vocational Qualifications

Catering, Hospitality & Leisure

Vocational Qualifications

Childcare & Education

Access to HE
Apprenticeships
Pre-Access to HE
Vocational Qualifications

Construction, Engineering & Manufacturing

Access to HE
Vocational Qualifications

Creative, Design & Digital

Access to HE
Vocational Qualifications

Education & Training

Professional Development

Hair & Beauty

Vocational Qualifications

Health, Science & Social Care

Access to HE
Apprenticeships
Pre-Access to HE
Vocational Qualifications

Life Skills & Progression

Personal & Social Development

Personal and Professional Development

Personal & Social Development
Professional Development
Vocational Qualifications

Public & Protective Services

Access to HE
Vocational Qualifications

Safeguarding & Wellbeing

Supporting SEND

Personal & Social Development
Professional Development

Transport & Logistics

Access to HE
Vocational Qualifications

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
H/504/6701
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about good customer service.

Assessment Criteria

  • 1.1

    Identify some characteristics of effective customer service.

  • 1.2

    Give reasons why it is important to offer good customer service.


2

Be able to provide effective customer service.

Assessment Criteria

  • 2.1

    Respond appropriately to routine customer queries and requests.

  • 2.2

    Demonstrate politeness in interactions with customers.

  • 2.3

    Follow instructions to complete routine customer service tasks.


Offer this Unit

If you would like to offer this unit, you can book a meeting with us to discuss the best options.