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Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
T/503/2818
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Be able to recognise workplace problems or issues which require problem-solving skills

Assessment Criteria

  • 1.1
    Identify some common types of workplace problems or issues that require problem-solving skills

2

Know sources of help for solving work-related problems

Assessment Criteria

  • 2.1
    Identify sources of help, support and guidance for work-related problems
  • 2.2
    Identify how listening to the suggestions of others helps when solving problems in the workplace

3

Know how to select solutions to a workplace problem or issue

Assessment Criteria

  • 3.1
    Identify possible solutions to a problem, using given sources of help, support and guidance
  • 3.2
    Identify how own experiences of problem- solving can help to find solutions to a problem

4

Know how to solve a workplace problem or issue

Assessment Criteria

  • 4.1
    Identify a solution appropriate to a workplace problem or issue
  • 4.2
    Identify steps to take to solve a workplace problem or issue

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