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Overview

Framework:
RQF
Level:
Level 1
Unit No:
K/504/8109
Credits:
3
Guided learning hours:
20 hours

Assessment Guidance

Portfolio of Evidence

Aim

The aim of this unit is to provide learners with an insight into the role of the administrator. Learners need to demonstrate administrative skills as part of this unit.

Unit Learning Outcomes

1

Understand the role of an administrator within an office.

Administrative activities may include:

  • answering and making calls
  • preparing for meetings
  • IT activities e.g. emailing information, filing documents
  • making travel arrangements

Examples of how administrators can help other team members may include:

  • provide support 
  • provide guidance on how to complete administrative tasks
  • help with project management

Assessment Criteria

  • 1.1
    Describe different activities carried out by administrators.
  • 1.2
    State how the work of an administrator can help a team achieve its goals.

2

Be able to carry out administrative tasks.

To achieve this learning outcome learners must provide sufficient and appropriate evidence for each of the assessment criteria. 

Assessment Criteria

  • 2.1
    Follow instructions to complete routine administrative tasks.
  • 2.2
    Use key equipment according to organisational procedures.

3

Be able to present self positively.

To achieve this learning outcome learners must provide sufficient and appropriate evidence for each of the assessment criteria.

Assessment Criteria

  • 3.1
    Dress appropriately.
  • 3.2
    Adopt a positive manner in dealings with colleagues and/or customers.

4

Be able to organise their work effectively.

To achieve this learning outcome learners must provide sufficient and appropriate evidence for each of the assessment criteria.

Assessment Criteria

  • 4.1
    Use simple tools to organise their time.
  • 4.2
    Prioritise tasks in discussion with supervisor or manager.

5

Know the importance of confidentiality of information.








        Reasons for confidentiality may include:





        • legal requirement

        • data protection

        • intellectual property


        Examples of information that should be confidential may include:





        • contact details

        • personal information e.g. health details


        Ways of keeping information secure and confidential may include:


      password security on IT equipment


      secure documents


      restrictions on use of personal mobile phones

Assessment Criteria

  • 5.1
    State the reasons why it is important to keep some information confidential.
  • 5.2
    Give examples of information that should be kept confidential.
  • 5.3
    Describe organisational procedures and legal requirements to keep information secure and confidential.