Overview
Qualification Grading Type
Graded
Grade Descriptors
- GD1-Understanding the subject
- GD2-Application of knowledge
- GD7-Quality
This unit is expiring
The expiry date of this unit is 31/07/2027.
Graded
Understand communication in the airline and airport environment.
Explain the importance of different people using communication effectively in different aspects of airline and airport environments including:
Analyse communication methods used by a range of people working in different roles within the airline and airport environment:
Be able to communicate effectively in scenarios relevant to the airline and airport environment.
Use communication effectively in scenarios relevant to the aviation industry, using terminology from the airline and airport environment accurately.
This can be completed in a real-life or simulated environment. At least two scenarios must be used. Learners should use airline and airport environment terminology accurately within the context.
Terminology may include: International Air Transport Association (IATA) codes (airline, airport and aircraft codes), common abbreviations, the phonetic alphabet, the 24-hour clock, and time-related codes.
Scenarios may include interactions:
Be able to review own communication skills.
Review own communication skills used in airline and airport environment scenarios.
Identify areas to develop when communicating in airline and airport environment scenarios.