This unit is expiring
The expiry date of this unit is 31/07/2027.


Access to HE
Level 3
Unit No:
Guided learning hours:
Not available

Qualification Grading Type


Grade Descriptors

  • GD1-Understanding the subject
  • GD2-Application of knowledge
  • GD7-Quality

Unit Learning Outcomes


Understand communication in the airline and airport environment.

Assessment Criteria

  • 1.1

    Explain the importance of different people using communication effectively in different aspects of airline and airport environments including:

    • before the passenger arrives at the airport
    • in the airport
    • in the air.
  • 1.2

    Analyse communication methods used by a range of people working in different roles within the airline and airport environment:

    • before the passenger arrives at the airport
    • in the airport
    • in the air.


Be able to communicate effectively in scenarios relevant to the airline and airport environment.

Assessment Criteria

  • 2.1

    Use communication effectively in scenarios relevant to the aviation industry, using terminology from the airline and airport environment accurately.

    This can be completed in a real-life or simulated environment. At least two scenarios must be used. Learners should use airline and airport environment terminology accurately within the context.

    Terminology may include: International Air Transport Association (IATA) codes (airline, airport and aircraft codes), common abbreviations, the phonetic alphabet, the 24-hour clock, and time-related codes.

    Scenarios may include interactions:

    • between colleagues
    • from staff to passengers
    • staff to flight deck
    • staff to emergency departments
    • boarding announcements.


Be able to review own communication skills.

Assessment Criteria

  • 3.1

    Review own communication skills used in airline and airport environment scenarios.

  • 3.2

    Identify areas to develop when communicating in airline and airport environment scenarios.