Support Individuals to Access and Use Services and Facilities

Overview

Framework:
RQF
Level:
Level 3
Unit No:
K/650/2080
Credits:
4
Guided learning hours:
25 hours

Assessment Guidance

The unit must be assessed in line with the Skills for Care and Development Assessment Principles .Learning Outcomes 2, 3 and 4 must be assessed in real work environment

Aim

This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals to select, use and review services and facilities.

Unit Learning Outcomes

1

Understand factors that influence individuals’ access to services and facilities.

Assessment Criteria

  • 1.1

    Describe how accessing a range of services and facilities can be beneficial to an individual’s well being.

    Individual refers to someone requiring care or support; it will usually mean the person or people supported by the learner.

  • 1.2

    Identify barriers that individuals may encounter in accessing services and facilities.

  • 1.3

    Describe ways of overcoming barriers to accessing services and facilities.

  • 1.4

    Explain why it is important to support individuals to challenge information about services that may present a barrier to participation.

2

Be able to support individuals to select services and facilities.

Assessment Criteria

  • 2.1

    Work with individuals to identify services and facilities likely to meet their assessed needs.

  • 2.2

    Agree with individuals their preferred options for accessing services and facilities.

  • 2.3

    Work with individuals to select services or facilities that meet their assessed needs and preferences.

    Preferences may be based on:

    • beliefs
    • values
    • culture

3

Be able to support individuals to access and use services and facilities.

Assessment Criteria

  • 3.1

    Work with individuals to identify the resources, support and assistance required to access and use selected services and facilities.

  • 3.2

    Carry out agreed responsibilities within scope of own role to enable individuals to access and use services and facilities.

  • 3.3

    Explain how to ensure individuals’ rights and preferences are promoted when accessing and using services and facilities.

4

Be able to support individuals to review their access to and use of services and facilities.

Assessment Criteria

  • 4.1

    Work with individuals to evaluate whether services or facilities have met their assessed needs and preferences.

  • 4.2

    Support individuals to provide feedback on their experiences of accessing and using services or facilities.

  • 4.3

    Work with individuals and others to evaluate the support provided for accessing and using services or facilities within scope of own role.

    Others may include:

    • Team members
    • Other colleagues
    • Those who use or commission their own health or social care services
    • Families, carers and advocates

  • 4.4

    Agree any changes needed to improve the experience and outcomes of accessing and using services or facilities for individuals, within scope of own role.