Overview

Framework:
RQF
Level:
Level 3
Unit No:
K/650/2143
Credits:
3
Guided learning hours:
16 hours

Assessment Guidance

Individual: a person accessing care and support. The individual, or individuals, will normally refer to the person or people that the learner is providing care and support for.
Others:in this context, this refers to everyone a worker is likely to come in to contact with, including:
• individuals accessing care and support services
• carers, loved ones, family, friends of those accessing care and support services
• colleagues and peers
• managers and supervisors
• professionals from other services
• visitors to the work setting
• members of the community
• volunteers.

Aim

The aim of the unit is to ensure that the learner understands how duty of care contributes to safe practices. They will know how to act to ensure that individuals’ rights are maintained whilst managing risk.

Unit Learning Outcomes

1

Understand how duty of care contributes to safe practice.

Assessment Criteria

  • 1.1

    Describe what it means to have a duty of care in own work role.

  • 1.2

    Explain how duty of care relates to duty of candour.

  • 1.3

    Evaluate how duty of care contributes to the safeguarding and protecting individuals’ right to live in safety and be free from abuse and neglect.


2

Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.

Assessment Criteria

  • 2.1

    Identify potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights.

  • 2.2

    Explain how to work with individuals and others to manage conflicts and dilemmas related to duty of care to achieve positive outcomes for individuals.

  • 2.3

    Identify where to get additional support and advice about conflicts and dilemmas


3

Know how to respond to concerns and complaints.

Assessment Criteria

  • 3.1

    Describe own role in listening and responding to comments and complaints.

  • 3.2

    Summarise agreed procedures for handling comments and complaints.

  • 3.3

    Explain the importance of empowering individuals and others to express their comments and complaints.


4

Know how to recognise and respond to adverse events, incidents, errors and near misses.

Assessment Criteria

  • 4.1

    Know how to recognise and respond to adverse events, incidents, errors and near misses.

  • 4.2

    Explain how to recognise, report and respond to adverse events, incidents, errors and near misses.

  • 4.3

    Analyse how own role in recognising and responding to adverse events, incidents, errors and near misses can prevent further occurrences and improve quality of care