Front Office Operations

Overview

Framework:
RQF
Level:
Level 1
Unit No:
K/502/5073
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

none

Unit Learning Outcomes

1

Know the purpose of the front office

Assessment Criteria

  • 1.1
    State how the front office meets the needs of different customers
  • 1.2
    State the role of the front office in maintaining security
  • 1.3
    State the importance of communication with other departments
2

Know the structure of the front office

Assessment Criteria

  • 2.1
    Identify job roles in the front office
  • 2.2
    Describe the responsibilities of different job roles in the front office
3

Be able to work in the front office

Assessment Criteria

  • 3.1
    Meet and greet customers
  • 3.2
    Follow procedures when answering telephone calls
  • 3.3
    Pass on simple messages accurately
  • 3.4
    Deal with routine enquiries including enquiries about local events and services
  • 3.5
    Prepare and copy routine documents