Overview
Assessment Guidance
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Aim
This unit considers different ways of communicating with individuals, the barriers that may have an impact on effective communication and how to overcome these barriers.
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This unit considers different ways of communicating with individuals, the barriers that may have an impact on effective communication and how to overcome these barriers.
Know different methods of communication.
Additional details
There is a wide range of communication methods that a learner could consider. It may be helpful to cluster them under the key areas of communication i.e. speaking, listening, reading and writing. The tutor and learner can decide on the most relevant methods to meet their needs.
1) speaking - sign language, body language, social media, telephone/mobile, IT
2) listening - listening devices, IT
3) reading - books, magazines, electronic devices
4) writing - use of IT, formal documents, informational documents e.g. letters, notes
Given the likely client groups in health and social care settings, consideration should also be given to less traditional forms of communication, including use of pictures, symbols, electronic communicators, gestures and vocalising.
Identify a range of communication methods.
Understand how to communicate with individuals.
Additional details
Being an effective communicator is essential when working with other people. Ways of identifying communication and language needs may include:
The learner should be aware of the importance of both speaking and listening within communication.
Communication barriers and factors to overcome them may include:
Outline how to identify an individual’s communication and language needs, wishes and preferences.
Identify a range of barriers to communication.
Identify factors that promote communication and overcome barriers.