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Overview

Framework:
RQF
Level:
Entry Level 2
Unit No:
R/504/9688
Credits:
4
Guided learning hours:
40 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Know about problems in the workplace.

Assessment Criteria

  • 1.1
    Give examples of problems that sometimes occur in the workplace.
  • 1.2
    Give reasons why it is important to be able to sort out workplace problems.

2

Be able to tell others about a work-related problem.

Assessment Criteria

  • 2.1
    Communicate to others that a problem has arisen in the workplace.
  • 2.2
    State what is making a specific situation problematic at work (e.g. ‘I’ve been asked to photocopy some letters but I don’t know how to work the photocopier).

3

Know sources of help in solving problems.

Assessment Criteria

  • 3.1
    Identify people in the workplace who can help solve a specific problem.

4

Be able to identify possible solutions to workplace problems.

Assessment Criteria

  • 4.1
    List different possible solutions to a specific workplace problem.

5

Be able to select a solution to a workplace problem.

Assessment Criteria

  • 5.1
    Use own ideas and the help of others to select a practical solution to a specific workplace problem.

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