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Level 2
Unit No:
Guided learning hours:
24 hours

Assessment Guidance

Portfolio of Evidence


This unit gives learners the opportunity to identify the benefits of successful teams and the skills and knowledge required to ensure teams are effective.

Unit Learning Outcomes


Understand the benefits of effective team work to business organisations.

Learning Outcome 1: Indicative Content  

Examples of benefits of effective team working may include:

  • more efficient and effective organisation
  • support each other to achieve goals and targets
  • learn from more experienced colleagues
  • share ideas and opinions to improve working practices
  • financial benefits
  • service profit chain (how teamwork contributes to employee satisfaction which links to excellent customer service, creates and improved profits/reputation)
  • job satisfaction

Assessment Criteria

  • 1.1
    Explain the benefits of effective team work to businesses, their customers and employees.


Know what makes a team effective.

Learning Outcome 2: Indicative Content  

Factors that make successful teams may include:

  • respect for each other's skills, knowledge, opinions, ideas
  • effective communication
  • an understanding of different roles and responsibilities within the team
  • honesty, trust
  •  a clear understanding of the task

Different skills may include:

  • communication skills
  • creative thinking  
  • project planning
  • practical skills
  • problem solving 
  • organisational skills

Assessment Criteria

  • 2.1
    Describe the factors that make teams successful.
  • 2.2
    Identify the different skills needed for a range of team roles in a business organisation and why they are important.


Be able to assess own skills in relation to team work.

Learning Outcome 3: Indicative Content 

Learners must provide sufficient and valid evidence to achieve this outcome.

Assessment of own skills should be made using those explored in LO2.

Assessment Criteria

  • 3.1
    Assess own strengths in relation to teamwork
  • 3.2
    Assess areas of difficulty in relation to teamwork.


Be able to work effectively in a team.

Learning Outcome 4: Indicative Content 

Learners must provide sufficient and valid evidence to achieve this outcome.

Learners need to understand:

  • constructive feedback
  • jam sandwich approach
  • be positive
  • be specific give examples
  • the need to focus on the action not the person

How to deal with conflict by:

  • managing own emotions
  • respecting differences
  • supporting others
  • being assertive

Assessment Criteria

  • 4.1
    Demonstrate effective team working skills.
  • 4.2
    Give and receive constructive feedback.
  • 4.3
    Deal with conflict within a team in a positive manner.


Be able to evaluate a team activity.

Learning Outcome 5: Indicative Content 

To achieve this learning outcome, learners must provide sufficient and valid evidence that meets the assessment criteria.

Evidence may include for example witness statements, peer assessments, a personal log, notes of meetings, a video diary.

Evaluation of team activity could be made against the following criteria:

  • meeting objectives
  • attendance
  • team skills, everyone taking responsibility, carrying out roles
  • communication skills

Evaluation of own contribution:

  • carrying out own role
  • relationships with others
  • attendance and reliability
  • team skills
  • communication skills

Assessment Criteria

  • 5.1
    Evaluate overall success of a team activity.
  • 5.2
    Evaluate own contribution to a team activity.

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