Understand the need for managing organisational change.
Describe the internal and external factors that contribute to the need for change in organisations.
Analyse different types of organisational change.
Explain the benefits of planning organisational change.
Understand the change process within business environments.
Explain processes for managing change.
Explain why organisational culture has a role in the management of change.
Understand the importance of effective leadership and management in the change process.
Explain the skills needed to manage people through organisational change.
Describe reasons for individuals to resist change.
Explain how leaders and managers can overcome resistance to change.
Be able to evaluate the change process in organisations.
Describe how to monitor the implementation of change.
Explain the importance of evaluating the efficiency and effectiveness of the implementation process.
Use techniques to evaluate the change process.
Recommend procedures by which the change process can be continually improved.