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Overview

Framework:
RQF
Level:
Level 2
Unit No:
A/601/7926
Credits:
3
Guided learning hours:
20 hours

Assessment Guidance

Support individuals to access and use information about services and facilities

Aim

SFH006 - This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals to select, use and evaluate services and facilities.

Unit Learning Outcomes

1

Know ways to support individuals to access information on services and facilities.

Assessment Criteria

  • 1.1

    Identify the types of services and facilities about which individuals may require information.

  • 1.2

    Identify possible barriers to accessing and understanding information.

  • 1.3

    Describe ways to overcome barriers to accessing information.

  • 1.4

    Identify a range of formats, translations and technology that could make information more accessible for individuals.

  • 1.5

    Describe types of support individuals may need to enable them to identify and understand information.


2

Be able to work with individuals to select and obtain information about services and facilities.

Assessment Criteria

  • 2.1

    Support an individual to communicate their needs, wishes, preferences and choices about the information they require to access services and facilities.

  • 2.2

    Work with an individual to identify relevant and up to date information on services and facilities that meet assessed needs and wishes.

  • 2.3

    Support an individual to obtain selected information in their preferred format and language.


3

Be able to work with individuals to access and use information about services and facilities.

Assessment Criteria

  • 3.1

    Support an individual to access the content of information about services and facilities.

  • 3.2

    Demonstrate ways to check an individual’s understanding of the information.

  • 3.3

    Work with an individual to access a service or facility using the information, in ways that promote active participation.

  • 3.4

    Describe ways to support individuals to deal with any issues or concerns that may arise from the content of information.


4

Be able to support individuals to evaluate the information accessed on services and facilities.

Assessment Criteria

  • 4.1

    Support an individual to give feedback on whether information on services and facilities has met their needs and preferences.

  • 4.2

    Work with an individual to identify any actions or changes needed to improve the accessibility and usefulness of information.

  • 4.3

    Explain how to support an individual to challenge any information that is misleading, inaccurate or discriminatory, or which excludes individuals.


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