Administer parking and traffic debt recovery

Overview

Framework:
RQF
Level:
Level 3
Unit No:
T/506/1932
Credits:
5
Guided learning hours:
35 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand the parking and traffic debt recovery process.

Assessment Criteria

  • 1.1

    Explain the requirements, rules and constraints of relevant legislation, codes of practice and the Data Protection Act.

  • 1.2

    Explain the criteria, policy and procedures relating to debt recovery.

  • 1.3

    Analyse the role of the Traffic Enforcement Centre and magistrates' court in the debt recovery process.

  • 1.4

    Explain the requirements of debt recovery documentation.

  • 1.5

    Explain the features and benefits of different investigation techniques.

  • 1.6

    Explain who needs to be informed of the outcomes of the debt recovery process and why.

  • 1.7

    Explain the actions to be taken at each stage of the debt recovery process.

  • 1.8

    Explain the potential consequences of an inadequate audit trail.

  • 1.9

    Explain the actions needed to close a debt recovery case.

2

Be able to administer the parking and traffic debt recovery process.

Assessment Criteria

  • 2.1

    Monitor the quality of the data to be registered at the Traffic Enforcement Centre or magistrates’ court.

  • 2.2

    Serve debt recovery documentation in accordance with organisational policy and relevant legislation.

  • 2.3

    Prepare case evidence in accordance with organisational policy and relevant legislation.

  • 2.4

    Make decisions on the basis of the evidence within the limits of their own authority.

  • 2.5

    Inform everyone who needs to know of the progress and outcomes of the case.

  • 2.6

    Monitor the performance of debt recovery agents.

  • 2.7

    Take prompt action in the event of problems arising in the debt recovery process.

  • 2.8

    Keep accurate and up-to-date records of actions and decisions taken.

  • 2.9

    Adhere to organisational policies and procedures, and legal and ethical requirements when administering the parking and traffic debt recovery process.