Manage the work of an administrative function

Overview

Framework:
RQF
Level:
Level 4
Unit No:
T/506/1946
Credits:
5
Guided learning hours:
27 hours

Assessment Guidance

All Assessment Criteria must be met and assessed in line with Skills CFA Assessment Strategy.

Unit Learning Outcomes

1

Understand the management of an administrative function.

Assessment Criteria

  • 1.1

    Evaluate the way in which the purpose and values of an organisation affect the design and delivery of administrative services.

  • 1.2

    Analyse the role of IT systems in the delivery of administrative services.

  • 1.3

    Explain how budgetary constraints affect administrative functions.

  • 1.4

    Analyse techniques to manage team members.

  • 1.5

    Evaluate the role of stakeholder feedback in the design and delivery of administrative services.

  • 1.6

    Explain techniques used to monitor and evaluate administrative work.

  • 1.7

    Explain techniques to manage bottlenecks and downtime in a way that meets volume targets and quality standards.

2

Be able to organise the work of an administrative function.

Assessment Criteria

  • 2.1

    Agree specific, measurable, achievable, realistic and time-bound (SMART) objectives with their team.

  • 2.2

    Specify how business targets and objectives will be achieved.

  • 2.3

    Develop systems and standard operating procedures for administrative processes that meet organisational and legal requirements.

  • 2.4

    Set key performance indicators (KPIs) that are capable of measuring the progress and efficiency of the work of an administrative function.

  • 2.5

    Obtain resources likely to enable targets and objectives to be met within the agreed timescale.

  • 2.6

    Allocate workloads in a way that is likely to meet targets, deadlines and budgetary constraints.

3

Be able to manage administrative workflows.

Assessment Criteria

  • 3.1

    Manage workflow in a way that is likely to meet volume targets and quality standards.

  • 3.2

    Minimise downtime and productivity waste.

  • 3.3

    Provide support that facilitates the development of team members and the achievement of targets and objectives.

  • 3.4

    Produce timely management reports that address workflow information requests.

  • 3.5

    Use feedback to prevent and resolve problems.

  • 3.6

    Evaluate the efficiency and effectiveness of administrative services.

  • 3.7

    Implement improvements to administrative services based on the results of evaluation.

  • 3.8

    Adhere to organisational policies and procedures, legal and ethical requirements in managing administrative workflows.