Overview
Assessment Guidance
All Assessment Criteria must be met and assessed inline with Skills CFA Assessment Strategy.
Unit Learning Outcomes
1
Understand the implementation of operational change.
Assessment Criteria
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1.1
Explain sources of information indicating the need for change.
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1.2
Analyse the advantages and limitations of different project and change management techniques.
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1.3
Analyse the characteristics, strengths and weaknesses of evaluation techniques used in change management.
2
Be able to plan for operational change.
Assessment Criteria
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2.1
Develop an operational plan that includes specific, measurable, achievable, realistic and time-bound (SMART) objectives and resources.
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2.2
Take action to ensure that colleagues are briefed on their roles, responsibilities and change objectives.
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2.3
Provide colleagues with the support needed to implement operational change.
3
Be able to manage operational change.
Assessment Criteria
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3.1
Implement the change plan within the agreed timescale using available resources.
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3.2
Assess the significance of deviations from the change plan.
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3.3
Address interdependency issues and tensions that affect the achievement of change objectives.
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3.4
Assess the value and risks of unintended outcomes from operational change.
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3.5
Inform stakeholders of any unforeseen obstacles or problems and the actions that have been taken.
4
Be able to evaluate the effectiveness of operational change.
Assessment Criteria
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4.1
Evaluate the effectiveness of operational change.
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4.2
Identify areas for improvement, justifying conclusions and recommendations with evidence.
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4.3
Communicate to stakeholders the lessons learned from the change.