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Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/503/5689
Credits:
4
Guided learning hours:
17 hours

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

Unit Learning Outcomes

1

Understand legal and organisational requirements for processing payments in a retail environment.

Assessment Criteria

  • 1.1

    Explain the customer’s rights and the organisation’s duties and responsibilities in relation to the pricing of goods.

  • 1.2

    Explain how own organisation deals with suspected fraud.


2

Be able to process payments for purchases in a retail environment.

Assessment Criteria

  • 2.1

    Resolve pricing problems by:

    • referring to reliable pricing information
    • seeking advice from the person who can provide clarification when pricing information is unclear or unavailable

  • 2.2

    Tell customers the correct amount to pay, taking account of any special offers or discounts that apply.

  • 2.3

    Process payments in line with organisational procedures, where the payment is acceptable.

  • 2.4

    Explain how to tell customers tactfully that payment cannot be approved.

  • 2.5

    Offer any additional services to customers.

  • 2.6

    Treat customers politely throughout the payment process.

  • 2.7

    Acknowledge other customers who are waiting to pay or to be helped in some other way.


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