Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.
Understand what a bra fitting session involves.
Explain the stages of a bra fitting session and the overall time a session is likely to take.
Explain how to build trust with customers before and during a bra fitting session.
Explain how to help customers to relax before and during a bra fitting session.
Explain how to communicate with different types of customer and help them understand the information provided during a bra fitting session.
Explain how to deal with challenging situations, including:
Know the features and benefits of different types of bra.
Describe the basic styles, shapes and sizes of bra.
Describe the different parts of bras, using the technical names for these.
Describe the brands, colours, fabrics, trims and price range of bras available in own sales area.
Describe the size range and fit of the bras in stock.
Describe the features and benefits of different types of bra.
Describe the types of clothing that different types of bra are designed to be worn with.
Describe accessories such as enhancers and co‑ordinating garments.
Describe trends in bra design, technological solutions and fabrics.
Understand how to prolong the life of a bra.
Explain the importance of following manufacturers’ guidance on washing and caring for bras.
Explain how bras can be adjusted to prolong their life.
Know the arrangements for obtaining bras both in and out of stock.
Describe where different types of bra are to be found within own sales area.
State the scheduled delivery dates for new products for own sales area.
Describe the available systems for ordering lines either not in stock or not carried by the organisation.
Know how to fit customers for bras.
Describe how to assess the customer’s body size, shape and age.
Describe the equipment and layout needed for the bra fitting room.
Describe how and where to measure for the customer’s band size using a tape measure.
Describe how to estimate the cup size needed.
Describe how to choose the correct bras for the fitting.
Describe how to adjust and fit bras.
Be able to find potential customers for the bra fitting service.
Ask questions to clarify and agree customers’ need for the bra fitting service.
Describe to customers the process and benefits of the bra fitting service.
Book bra fitting appointments taking into account the time needed for the bra fitting service.
Be able to fit customer for bras.
Assess customers’ fitting needs in ways that attempt to create a rapport with them.
Explain politely to customers that an accurate fit cannot be guaranteed if measurements are taken on top of their clothing.
Measure customer chest sizes accurately.
Choose a range of products to offer customers that:
Adjust products to provide customer comfort and prolong the life of products.
Advise customers on how to care for and prolong the life of products.
Meet customer needs for privacy and help throughout the bra fitting process.
Provide opportunities for customers to ask questions about the products and/or bra fitting service.
Ask customers questions to establish whether they are satisfied with the product.
Explain other possible courses of action to customers if it is not possible to find a bra to fit them.