Motivating colleagues to promote web-based retail facilities to customers

Overview

Framework:
RQF
Level:
Level 3
Unit No:
Y/505/9381
Credits:
4
Guided learning hours:
30 hours

Assessment Guidance

This unit requires workplace assessment of occupational competence.

Simulation is not allowed for any performance evidence within this unit.

People 1st Assessment Principles for Retail Qualifications can be found on their website (http://www.people1st.co.uk)

Unit Learning Outcomes

1

Understand the factors to consider when motivating colleagues to promote web-based retail facilities to customers.

Assessment Criteria

  • 1.1

    Explain the main reasons why some colleagues may be concerned about the development and availability of web-based facilities in-store.

  • 1.2

    Describe how to address the concerns of colleagues in relation to web-based retail facilities.

  • 1.3

    Explain with whom in their own organisation it is appropriate to discuss activities designed to overcome colleagues’ concerns regarding the use of web-based activities in-store.

  • 1.4

    Explain different learning styles and how these can impact on how colleagues learn and develop skills in using web-based technology.

  • 1.5

    Explain the importance of demonstrating respect for colleagues when helping them to use web-based technology.

  • 1.6

    Describe how respect for colleagues can be demonstrated when helping them in the use of web-based technology.

2

Be able to promote colleagues’ use of in-store web-based retail selling facilities.

Assessment Criteria

  • 2.1

    Explain to colleagues the purpose of all aspects of their own organisation’s relevant web-based facilities and the benefits for customers.

  • 2.2

    Describe to colleagues the value of the facilities to their own organisation, including the opportunities that they present for engaging with customers in-store.

  • 2.3

    Support colleagues in the use of the web-based facilities.

  • 2.4

    Communicate with colleagues in a manner which promotes understanding and which demonstrates respect.

  • 2.5

    Make sure that colleagues’ achievements in the use of web-based facilities are recognised.

3

Be able to address barriers to their colleagues’ use of in-store web-based retail selling facilities.

Assessment Criteria

  • 3.1

    Determine the learning needs of colleagues relating to the use of their own organisation’s web-based retail facilities, in line with their level of responsibility and organisational procedures.

  • 3.2

    Address identified learning needs in line with organisational procedures.

  • 3.3

    Identify positive and negative attitudes, where relevant, amongst colleagues regarding the web-based facilities.

  • 3.4

    Identify any barriers and conflicts that may impact negatively upon colleagues’ attitudes to the use of the web-based facilities.

  • 3.5

    Discuss the needs of colleagues relating to the use of the web-based facilities with relevant people in their own organisation, protecting individual confidentiality where necessary.

  • 3.6

    Recommend activities designed to promote positive attitudes towards and use of web-based facilities.

  • 3.7

    Make sure that they act within their own levels of authority and expertise.