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Overview

Framework:
RQF
Level:
Level 2
Unit No:
D/502/5801
Credits:
2
Guided learning hours:
11 hours

Assessment Guidance

None specified.

Unit Learning Outcomes

1

Understand how consumer legislation protects the rights of customers.

Assessment Criteria

  • 1.1

    State the purpose of consumer legislation in relation to retail.

  • 1.2

    Describe the key principles and concepts of consumer legislation such as fitness for purpose, misinterpretation, and merchantable quality.


2

Know the main provisions for the protection of consumers from unfair trading practices.

Assessment Criteria

  • 2.1

    Describe the provisions in place to protect consumers from unfair trading practices.

  • 2.2

    Describe retail employees’ responsibilities in ensuring fair trading practices.


3

Know the main provisions of consumer credit legislation in relation to retail.

Assessment Criteria

  • 3.1

    Describe the key legal responsibilities of a retail business and its employees when offering credit facilities to customers.


4

Know the main provisions of data protection legislation in relation to retail.

Assessment Criteria

  • 4.1

    Describe the key responsibilities and obligations of a retail business and its employees under current data protection legislation.


5

Know the main provisions of the law relating to the sale of licensed and age-restricted products.

Assessment Criteria

  • 5.1

    Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of licensed goods.

  • 5.2

    Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of age-restricted goods.


6

Understand the consequences for businesses and employees of contravening retail law.

Assessment Criteria

  • 6.1

    Describe the legal consequences for businesses and employees of contravening retail law.

  • 6.2

    Describe the probable commercial consequences and sanctions for employees and businesses of contravening retail law.


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