Overview
Assessment Guidance
None specified.
Unit Learning Outcomes
1
Understand how consumer legislation protects the rights of customers.
Assessment Criteria
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1.1
State the purpose of consumer legislation in relation to retail.
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1.2
Describe the key principles and concepts of consumer legislation such as fitness for purpose, misinterpretation, and merchantable quality.
2
Know the main provisions for the protection of consumers from unfair trading practices.
Assessment Criteria
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2.1
Describe the provisions in place to protect consumers from unfair trading practices.
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2.2
Describe retail employees’ responsibilities in ensuring fair trading practices.
3
Know the main provisions of consumer credit legislation in relation to retail.
Assessment Criteria
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3.1
Describe the key legal responsibilities of a retail business and its employees when offering credit facilities to customers.
4
Know the main provisions of data protection legislation in relation to retail.
Assessment Criteria
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4.1
Describe the key responsibilities and obligations of a retail business and its employees under current data protection legislation.
5
Know the main provisions of the law relating to the sale of licensed and age-restricted products.
Assessment Criteria
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5.1
Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of licensed goods.
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5.2
Identify the responsibilities and obligations of a retail business and its employees in relation to the sale of age-restricted goods.
6
Understand the consequences for businesses and employees of contravening retail law.
Assessment Criteria
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6.1
Describe the legal consequences for businesses and employees of contravening retail law.
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6.2
Describe the probable commercial consequences and sanctions for employees and businesses of contravening retail law.
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