Know the range of security risks faced by a retail business.
Define the security risks faced by a retail business and distinguish between external and internal threats to security.
Explain how and why losses can occur in a retail business as a result of crime.
Understand the effect which crime has on a retail business and its staff.
Explain the implications of criminal loss to retail businesses.
Explain the role of management and other staff in maintaining the security of a retail business.
Understand the loss prevention procedures used in a retail business.
Explain the main ways in which retail businesses use technology to prevent loss.
Explain how stock control procedures are used to prevent loss.
Explain how routine stocktaking helps to prevent loss.
Know how security incidents should be dealt with.
Explain how to apprehend individuals suspected of fraud in accordance with relevant legislation.
Explain how to apprehend individuals suspected of theft in accordance with relevant legislation.
Explain common procedures for carrying out searches when theft is suspected.
Describe common types of situations where threatening and violent behaviour from customers may occur in a retail business.
Explain the techniques for controlling threatening and violent behaviour and explain why these techniques are effective.
Know how to carry out an assessment of security risk.
Explain why it is necessary to assess security risks in a retail business.
Describe the key stages in the risk assessment process.
Explain why it is important to identify breaches in security and deal with them promptly.