Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.
Understand the role of suppliers when sourcing goods and services.
Explain how suppliers’ terms and conditions can affect the profitability of a retail business.
Explain the organisation’s legal rights as a purchaser of goods and services, including rights relating to returns, replacements and refunds.
Explain what constitutes a legally binding contract between retailer and supplier.
Be able to source required goods and services.
Interpret stock records to establish:
Evaluate the service offered by suppliers, taking account of:
Be able to order goods and services.
Analyse purchase requisitions to identify items that can be ordered together.
Order goods and services:
Develop procedures that will enable colleagues to give sufficient notice of any special orders for goods and services.
Resolve overdue or incomplete orders with the supplier.
Arrange returns, replacements and refunds when applicable.
Explain the options available when orders cannot be fulfilled on time.
Maintain purchasing records that are in line with organisational procedures.
Be able to evaluate the performance of suppliers of stock for retail sale.
Evaluate the quality, price and timeliness of deliveries against the organisation’s requirements.
Evaluate colleagues’ feedback about suppliers’ performance to determine if the standard of performance is acceptable.
Provide feedback to suppliers on the level of service they provide.