Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.
Understand the standards of performance required of own retail team when deputising for a team leader.
Explain team leader responsibilities in relation to:
Explain relevant legislation and regulations relating to the products the team sells.
Explain the importance of setting an example to team members by following organisational procedures and policies at all times.
Understand how to gain the co-operation of own retail team when deputising for a team leader.
Explain the challenges involved in temporarily managing peer colleagues.
Explain how clear communication helps teams to work effectively.
Explain why it is important for a team leader to be approachable and trustworthy, including the importance of maintaining confidentiality.
Explain the importance of treating all team members fairly.
Be able to maintain the standards of performance of own retail team when deputising for a team leader.
Communicate accurate information and instructions to the team.
Set an example for own team by following organisational procedures and policies when deputising for a team leader.
Perform checks to ensure that team members follow organisational procedures and policies.
Be able to manage the morale of own retail team when deputising for a team leader.
Allocate work tasks to team members in ways that attempt to maintain the morale of the team.
Use methods to motivate own team that are suited to individual team members’ existing levels of motivation and expertise.
Praise good performance both to the individuals concerned and to management.
Provide support to team members who are having difficulty coping with their work, in ways suited to the individual and the situation.
Communicate potentially sensitive information only to those who have a right to receive it.
Be able to manage own performance when deputising for a team leader.
Manage own time to carry out other work duties when deputising for a team leader.
Follow organisational procedures when problems arise when deputising for a team leader.