Overview

Framework:
RQF
Level:
Level 3
Unit No:
M/505/8642
Credits:
2
Guided learning hours:
18 hours

Assessment Guidance

Portfolio of Evidence

Unit Learning Outcomes

1

Understand the importance of confidentiality when working with people who misuse substances.

Assessment Criteria

  • 1.1
    Explain the key principles of confidentiality as they relate to organisations which work with people who misuse substances.
  • 1.2
    Explain why it is important for confidentiality to be maintained, and the possible consequences of confidentiality being breached, giving examples from a specific setting.
  • 1.3
    Analyse how a specific organisation ensures the maintenance of confidentiality.
  • 1.4
    Explain when it may be necessary to share information about a service user with others, and how this should be explained to the service user.

2

Understand the importance of boundaries when working with people who misuse substances.

Assessment Criteria

  • 2.1
    Explain the importance to both workers and service users of personal and professional boundaries.
  • 2.2
    Evaluate the way in which a specific organisation supports its staff to create appropriate boundaries.

3

Understand the importance of empathy when working with people who misuse substances.

Assessment Criteria

  • 3.1
    Explain what is meant by ‘empathy’ and how empathy differs from ‘sympathy’.
  • 3.2
    Explain how being empathic benefits both workers and service users.
  • 3.3
    Explain how staff being empathic supports a specific organisation to meet its core values and/or mission.

4

Understand the importance of active listening when working with people who misuse substances.

Assessment Criteria

  • 4.1
    Explain the features of effective active listening.
  • 4.2
    Explain why using active listening is important for both workers and service users and how it contributes to building trusting relationships.