Overview
Aim
SFH140 and DAC3E2 - This unit is aimed at those who work in a wide range of settings. It introduces ways to address the dilemmas, conflicts or complaints that may arise where there is a duty of care.
SFH140 and DAC3E2 - This unit is aimed at those who work in a wide range of settings. It introduces ways to address the dilemmas, conflicts or complaints that may arise where there is a duty of care.
Understand how duty of care contributes to safe practice.
Learners should understand the meaning of the following terms, be clear about how they relate to each other and identify the links between them and safeguarding or protecting individuals:
Explain what it means to have a duty of care in own work role.
Explain how duty of care relates to duty of candour.
Explain how duty of care contributes to the safeguarding or protection of individuals.
Individual refers to someone requiring care or support; it will usually mean the person or people supported by the learner.
Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
Learners should be able to describe potential conflicts or dilemmas they may face between their duty of care and individual’s rights. This may include:
Learners must know that individual’s rights include:
Learners should be aware of sources of support and advice about conflicts and dilemmas: e.g. from their line manager, through accessing training and professional development opportunities, by speaking to other health professionals, school/college services, counselling services, mediation and advocacy services.
Describe conflicts or dilemmas that may arise between the duty of care and an individual’s rights.
Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care.
Explain where to get additional support and advice about conflicts and dilemmas.
Know how to respond to complaints.
Learners should be aware of their organisational policies around handling complaints. They should be able to explain the process for raising a complaint and who to contact. Policies and procedures may include other agreed ways of working as well as formal policies and procedures.
Describe how to respond to complaints.
Explain policies and procedures relating to the handling of complaints.
Policies and procedures may include other agreed ways of working as well as formal policies and procedures.
If you would like to offer this unit, you can book a meeting with us to discuss the best options.