Tips to reduce incorrect registrations and claims
To maintain the integrity of our qualifications and ensure compliance with regulatory requirements, it is essential that all learner registrations and submitted claims are accurate.
To reduce the risk of incorrect registrations or claims at your Centre and to help avoid additional costs and recorded maladministration, it is best practice to take a holistic, end-to-end approach to the process.
We recommend implementing a Centre-agreed, fully documented internal procedure tailored to your operations, covering things such as:
- Who is responsible for each task and monitoring activity
- Defined roles and responsibilities
- Key timings for actions to be completed
- Checks and controls in place throughout the process
You can use our checklist below to help mitigate incorrect registrations and claims and avoid maladministration events.
Ready-to-use checklist that supports you at every stage
Centre Conflicts of Interest and Malpractice and Maladministration support videos
The video guidance below highlights the importance of these topics, sets out what’s expected, and explains how our Centre Compliance Team will work with you to resolve any issues that may arise.
Transcript Summary – Centre Conflict of Interest
Transcript Summary – Maladministration and Malpractice
Useful Resources
Supporting Registration and Certifications
Admin Hub
- Registering Learners and Making Unit Selections
- Claiming Results and Obtaining Certificates
- Rules of Combination Checker
- Access to HE – All Admin Tasks
- System Guidance
Our Policies
All our related and useful policies are located here on our website, from Malpractice and Maladministration, Conflict of Interest, Appeals and more.