Information for Learners

In order to replace a certificate, you will need to complete an online application form. Please read all of the following information before completing the form.

Gateway Qualifications will only issue replacement certificates achieved within the last 10 years.  In addition, if you studied a NOCN qualification we are unable to provide replacements and you should contact NOCN directly for further information.  If you are unsure, please contact your college or training provider for further information before proceeding with this application.

It costs £25.00 for a search of our archive records and this is non-refundable whether or not the search is successful.  The fee includes the replacement eCertificate and/or amendment of the certificate requested.

If we hold your results – What you need to know

• This form should only be completed when the college or training provider you studied at no longer holds your records.  Please contact them before completing the form.
• We aim to process the request within 10 working days after full payment is received.
• We will issue replacement eCertificates to you by secure link to your email address

If you would like to proceed, please complete the Learner Request for a Replacement Certificate form.

Certificates must reflect your name at the time of the award. We can only approve name amendments on certificates in the following circumstances:

• Obvious spelling errors
• Evidence can be provided that the name was changed prior to the original certification
• Gender Reassignment
• UK Protected Person Service Status

It costs £25.00 for eCertificates which are emailed to you by secure link to save, download or print.

This fee is non-refundable whether or not the search is successful. The fee includes the search and the replacement eCertificate should we have the data.

If you would like to request a replacement certificate, please complete the Learner Request for a Replacement Certificate form.

Your training provider or college will provide you with your certificate when you complete your course, so you should speak to them in the first instance about when you can expect to receive your certificate.

Gateway Qualifications endeavours to dispatch certificates to centres within five working days of a successfully completed claim. This doesn’t necessarily mean that you will receive your certificate five days after completing your course as there may be work that needs to be marked or checked, or the provider may be planning an awards ceremony to present successful learners with certificates.

If you have spoken to your training provider and believe you should have received a certificate please contact us.

If you have a qualification certificate awarded by OCN Eastern Region or Gateway Qualifications that you would like to verify as authentic you can use our free Certificate Authentication service to instantly verify a certificate online.

You will need the following information to complete the authentication, most of which you will find on the certificate:

• Qualification Number (QAN)
• Certificate Number
• Learner’s Name
• Learner’s Date of Birth (DOB)

• For help in finding a suitable provider of one of our  courses, please visit the National Careers Service website where you will find course search facility or Tel:  0800 100 900.
• A list of providers offering our Access to HE courses is available on the Access to HE website.
• If you want to undertake a Traineeship, the Government provides a list of Traineeship Providers.
• If you are looking for an apprenticeship use the government or UCAS websites:
  • Find an Apprenticeship – GOV.UK
  • Ucas Apprenticeships

Whether or not you are able to receive funding to help with the cost of a course depends on a lot of different factors such as your age, employment status, previous education and also on the contracts or agreements your chosen college/provider has with different funding agencies.

You should speak to the provider of your course who will be able to advise you of any funding available, or provide an Information of Funding Letter. They will also be able to let you know how to apply and ensure you meet any eligibility criteria.

We understand that Lionheart in the Community has begun the formal process of closing, and we are committed to supporting affected learners.

If you are currently studying a Gateway Qualifications qualification with Lionheart in the Community, please contact centre.compliance@gatewayqualifications.org.uk so that we can discuss your options and support you with your next steps.

It is difficult to draw direct equivalencies between qualifications due to the different subject matter and detail that qualifications cover.

Qualifications all have a Level which indicates the difficulty of the qualification. The higher the level, the more difficult the qualification.

Qualifications also have a size, this could be measured in credits or in the time an average person would be expected to take to complete the qualification.

The Gov.UK website provides a list of the different types of qualifications available at each level, and links to compare Scottish or overseas qualifications.

If you have achieved a level 3 qualification (such as Access to Higher Education) with the intention of progressing to Higher Education, you can use the UCAS Tariff Calculator to find out how many points each qualification attracts.

If you are intending to study a qualification to meet the entry requirements for a job or further study, we would always recommend checking with your intended employer or provider that they will accept that particular qualification before you start your studies.

There can be a number of reasons why you have not receive the qualification you were expecting.

It is always best to return to the college/provider where you studied and we will work with them to resolve the issue.

The prices displayed on our website are the prices we charge to registered Centres delivering our courses and do not reflect the overall charges a Centre may charge learners.

In addition to the charges shown on our website, providers will have to take into account factors such as your eligibility for public funding, the cost of teaching staff, buildings and any other resources or equipment that they make available.

It is always best to check the cost of a course directly with a provider.

If you have a complaint regarding your Centre, you must first follow the complaints procedure of that centre. This should be available on their website or you can ask for their complaints procedure/policy.

If you are not satisfied with the outcome of the Centre’s complaint investigation, you may raise the matter with Gateway Qualifications by completing the Complaints Form.

We will acknowledge receipt of your complaint within two working days.  We aim to have a resolution for you within twenty working days.  In more complex cases this may not always be possible.  In these circumstances, we will ensure that we keep you updated on the progress of your case.

For advice on your next steps and progression opportunities, please speak to your Centre’s careers adviser.

You can also access support from the National Careers Service, which provides information and guidance on careers, further and higher education, training and employment opportunities.

• Visit: National Careers Service website
• Call: 0800 100 900

If your training provider has closed or gone into liquidation, first try and contact your training provider or look on their website for any guidance that they may have provided.

If the Centre is a recognised Gateway Qualifications Centre and you’re a learner currently completing a Gateway Qualifications qualification with them, please email centre.compliance@gatewayqualifications.org.uk providing as much information on your course of study, so that we can support you with your next steps.

In many cases your college or learning provider will be best placed to help you.

If you need to contact us about anything else, please use our online enquiry form to get in touch and we’ll get back to you as quickly as we can.