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I am a learner, how do I request a replacement certificate?

June 2020 update

Due to measures implemented as part of our response the coronavirus (COVID-19) outbreak, we are not able to print and post replacement certificates at present. However, we may be able to produce an eCertificate if the data is available. Please complete the form below and use the Additional Information field to outline your requirements and complete payment. 

Please read all of the following information before completing the application form:

Gateway Qualifications (formerly known as OCN Eastern Region) will endeavour to issue replacement certificates achieved within the last 10 years only.

If you studied a NOCN qualification we are unable to provide replacements and you should contact NOCN directly for further information.  If you are unsure, please contact your college or training provider for further information before proceeding with this application.

It costs £25.00, including delivery within the UK and Europe, or £35.00 including delivery outside of Europe. The fee is for a search of our archive records and is non-refundable whether or not the search is successful.  The fee also includes the replacement certificate and/or amendment of the certificate requested and postage.

If we hold your results – What you need to know
  • This form should only be completed when the college or training provider you studied at no longer holds your records.  Please contact them before completing the form.
  • We aim to process the request within 10 working days after full payment is received.
  • All certificates will be sent by Royal Mail – 1st class recorded delivery to UK addresses. Overseas delivery services may vary.