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When recruitment moved online during COVID, Weston College was asked by the Jobcentre to prepare new Job Coaches for Civil Service roles.

Rather than running generic digital skills training, the College embedded our Level 1 Award in Cybersecurity into its employability pathways, so learners understood safe online working and data protection as part of being work ready.

If you run employability provision and your learners are applying, interviewing and then working from home, handling other people’s personal information, you will recognise the gap this story closes.

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At a glance

Centre

Weston College, an FE college, working with the Jobcentre and the Civil Service

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Qualification

Level 1 Award in Cybersecurity, Qualification of the Year at the FAB Awards 2024

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The challenge

Learners with strong work experience but low digital confidence, applying, interviewing and working from home

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The solution

Embed the Level 1 Award in Cybersecurity into employability pathways, taught in context alongside CVs, applications and interviews

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The result

The model became the standing approach and was extended to serving Civil Service staff refreshing their data protection practice

We were not just teaching people how to use technology. We were helping them understand what safe practice looks like when you are dealing with people's information and doing it all online.
Debbie Sinclair, Lead Internal Quality Assurer, Weston College

The challenge: what happens to data protection when the workplace is someone’s home?

When recruitment processes moved online during COVID, Weston College was approached by the Jobcentre to design a programme to prepare new Job Coaches for Civil Service roles. The recruitment model itself had changed. Applications were submitted online, interviews were recorded remotely, and assessments were completed digitally. Learners were expected to demonstrate competence not only in employability skills but in navigating digital platforms safely and professionally.

At the same time, many of the learners coming through Weston College’s employment services had spent years in sectors where technology was not central to daily work. Some had worked in manual trades. Others had been caring for family members. A number had been out of the labour market for long periods. Their experience was strong, but their digital confidence often was not.

People were applying from home, interviewing from home, and then expected to work from home. In a normal workplace, a lot of the security and data protection is built into the environment around you. At home, it is not.

Debbie Sinclair, Lead Internal Quality Assurer, Weston College

How Weston College embedded the Level 1 Award in Cybersecurity into employability training

Rather than offering generic digital skills training, Weston College chose to embed our Level 1 Award in Cybersecurity into its employability pathways. The intention was to support learners to understand safe online working, data protection, professional conduct in digital environments and how to manage personal information responsibly. This was delivered alongside interview preparation, application writing, CV development and professional behaviours.

The reason was the job itself. Learners were often dealing with personal and sensitive information, both their own and that of others. Those progressing into Job Coach roles would be supporting people who were unemployed, advising on CVs, and handling personal details. Understanding what could and could not be shared, how to work safely online, and how to protect data when working from home became central to being genuinely work ready.

Delivery was shaped around short, focused courses designed to move people quickly into work or further learning. The cybersecurity content was introduced early in the programme and then reinforced through practical employability activities. When learners worked on applications, CVs or mock interviews, digital safety and professional boundaries were revisited in context. This helped learners see cybersecurity as part of everyday working practice rather than as a standalone topic.

Digital access itself was also a challenge. Some learners did not own a computer or had unreliable internet at home. Others relied on smartphones, which made completing applications and learning tasks more difficult. Staff worked with learners to address these practical barriers and to support digital inclusion as part of the wider employability offer.

The programmes are aimed at people who are considered ready to move into work, often with employers directly involved in delivery through talks, mock interviews and recruitment engagement. This helped learners understand the relevance of cybersecurity to real roles rather than seeing it as abstract learning.

It is about understanding what the employer wants and then asking what else you can add to support the person going into that role. The cybersecurity element gave that extra layer and helped people step into the world of work with more confidence and awareness.

Debbie Sinclair, Lead Internal Quality Assurer, Weston College

The results: a model that outlasted the programme it was built for

The approach became the standing model rather than a one-off. It has since been used with existing Civil Service staff who needed to refresh their understanding of digital practice and data protection, so a programme designed to get people into Job Coach roles is now also used with people already doing the work.

We have become the awarding organisation of choice for this provision, because of the way qualifications can be combined and shaped around employer need. The flexibility allows Weston College to build programmes that reflect real job roles and recruitment processes rather than forcing learners into rigid structures.

What we like with Gateway Qualifications is the flexibility. We can run three or four qualifications at the same time and fit them together. We can start with cybersecurity on day one and then layer it into the application, the CV and the interview work so it all links.

Debbie Sinclair, Lead Internal Quality Assurer, Weston College

What this could mean for your learners

The learners at Weston were not short of experience. They had worked in trades, cared for family, and in many cases held a working life together for years. What had changed was where the work happened, and what that meant for the personal information passing through their hands. Treating that as an employability skill rather than an IT topic is what made the difference.

The same is possible for very different learners, in very different settings. If you are looking at what your own employability provision should cover now that so much of the work happens at home, we’re here whenever you’d like to talk.