We’re here to help you. We pride ourselves on our high-quality customer service brought to you by our experienced and knowledgeable teams.

Everyone at Gateway Qualifications has a genuine desire to provide our customers with the best service. Our teams have expert knowledge of funding policy and regulatory changes and are just a phone call or an email away.

We want to ensure you contact the best person to answer your query. Please select the department that covers the topic of your question.

To make certain that you speak to the person most suited to answer your query, select the department that covers the topic of your question.

Meet the teams:

Find out more about each team:

Access to HE

We are here to offer any advice and guidance on Access to HE Diplomas specifically, including:

Assessment, Marking, grading and feedback, Regulations, Validation panels, Modifications.

Business Development

Assistance with the process of becoming a Recognised Centre with us, Providing advice on curriculum planning, Support with requesting and delivering additional qualifications, and General account management support.

Customer Excellence

Here to help with any questions you may have relating to:

Registering learners, certificate claims, and replacement certificates.

Finance and Operations

Any information regarding invoices; whether they are ones you have received from us, sent to us or are waiting to receive


Happy to provide you with the following:

Webinar assistance, help with signing up for newsletters and communications, and guidance on using our logo.



Lead the development of our high-quality, in-demand, funded qualifications, suitable for delivery for all provider types.


Available to assist with all enquires relating to Quality Assurance processes and procedures

internal and external quality assurance, standardisation events, special considerations, and reasonable adjustments.

Senior Leadership Team

Our highly experienced Senior Leadership Team oversees essential day-to-day business operations, leads the way on core initiatives, and establishes policies and procedures across the whole business.

Working at Gateway Qualifications is a real pleasure and is the best environment for productive work, whilst nurturing and growing our own people. There is a real buzz within the company, knowledge is shared and everyone is friendly, making the complex tasks more manageable. All this results in motivation to do the best we can do to provide professional and effective service for all our customers.
Joe Baker, Customer Excellence Team Leader