To make certain that you contact the person most suited to answer your query, select the department that covers the topic of your question.

We’re here to help you. With our years of experience and combined talents, we are able to offer you a high-quality service that focuses on delivering the best customer experience. We are a mixture of home and office-based staff, located around the country and available at your request.

Customer Excellence Team

Here to help with any questions you may have relating to:

  • registering learners
  • certificate claims
  • replacement certificates

Contact Customer Excellence

Business Development Team

  • walk you through the process of becoming a Recognised Centre with us
  • advice on curriculum planning
  • support with requesting and delivering additional qualifications
  • help with general account management and customer support

Contact Business Development Team

Quality Team

Available to assist with all enquires relating to Quality Assurance processes and procedures

  • internal and external quality assurance
  • standardisation events
  • special considerations
  • reasonable adjustments

Contact Quality team

Access to HE Team

We are here to offer any advice and guidance on Access to HE Diplomas specifically, including:

  • assessment
  • marking, grading and feedback
  • regulations
  • validation panels
  • modifications

Contact Access to HE Team

Finance Team

  • any information regarding invoices; whether they are ones you have received from us, sent to us or are waiting to receive

Contact Finance Team

Operations Team

Contact Operations Team

Marketing Team

Happy to provide you with

  • assistance for webinars
  • helping with signing up to newsletters and communications
  • guidance on using our logo

We always welcome feedback on what you think of the website and the service we provide at Gateway Qualifications too.

Contact Marketing Team

Senior Leadership Team

Contact Senior Leadership Team

Below you can find the names of our Trustees, External Quality Assurers (EQAs) and Access to HE Moderators

Trustees EQAs Access to HE Moderators