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The Customer Excellence Team are here to help with any enquiries you may have relating to the registration of learners, certificate claims or replacement certificates. You can contact the team between the hours of 8:30am and 5:30pm Monday to Friday.

You can find detailed guidance within the Advice and Guidance section of our website; including step-by-step help on registering learners and claiming certificates and verifying results.

Joe Baker, Customer Excellence Team Supervisor

Email: joe.baker@gatewayqualifications.org.uk
Direct Line: 01206 911 223

Lola Olawuyi, Customer Excellence Officer

Email: lola.olawuyi@gatewayqualifications.org.uk
Direct Line: 01206 911 225

Louise Scott, Customer Excellence Officer

Email: louise.scott@gatewayqualifications.org.uk
Direct Line: 01206 911 224

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