The Gateway Qualifications Customer Excellence Team is committed to providing responsive, friendly and reliable support to our customers. Whether you need help with learner registrations, certification claims, replacement certificates or using our systems, the team is here to help with day-to-day queries and ensure you can access the information and support you need.
For recognised Centres, we provide a dedicated Customer Excellence contact who works alongside your regional Business Development Manager to deliver personalised support and guidance. Together, they help Centres make the most of their partnership with Gateway Qualifications.
Our Team
- Ellie Heath, Customer Excellence Manager
- Joe Baker, Customer Excellence Team Leader
- Lola Olawuyi, Customer Excellence Officer
- Toni Pollington, Customer Excellence Officer
- Narin Riza, Customer Excellence Officer
- Lucy Peoples, Customer Excellence Officer
- Doris Akosile, Customer Excellence Officer
Dedicated Support for Recognised Centres
Your regional Customer Excellence Officer can provide guidance on learner registrations, certification claims, replacement certificates and the use of MyQuartz. They can also arrange additional training and practical support to help Centres get the most from our systems and services.
Get in Touch
Our team is available Monday to Friday, 8:30am to 5:30pm.
- Email: registrations@gatewayqualifications.org.uk
- Telephone: 01206 911 211