The Customer Excellence Team are here to help with any enquiries you may have relating to the registration of learners, certificate claims or replacement certificates.

You can contact the team between the hours of 8:30am and 5:30pm Monday to Friday by emailing or calling 01206 911 211.

Our Administration Hub contains everything you need to know for using our registration and awarding systems. The Quality Assurance Hub has everything you need to know about our Quality Assurance processes and procedures.  You’ll find all our materials to help your teaching and learning in our Resources to Support Delivery Hub.

Our Customer Excellence Team is:

Ellie Heath, Customer Excellence Manager

Joe Baker, Customer Excellence Team Leader

Lola Olawuyi, Customer Excellence Officer

Christopher Opera, Customer Excellence Officer

Narin Riza, Customer Excellence Officer

Lucy Peoples, Customer Excellence Officer