The Customer Excellence Team are here to help with any enquiries you may have relating to the registration of learners, certificate claims or replacement certificates.

You can contact the team between the hours of 8:30am and 5:30pm Monday to Friday by emailing or calling 01206 911 211.

You can also find detailed guidance within the Advice and Guidance section of our website; including step-by-step help on registering learners and claiming certificates and verifying results.

Our Customer Excellence Team is:

Joe Baker, Customer Excellence Team Supervisor

Lola Olawuyi, Customer Excellence Officer

Louise Scott, Customer Excellence Officer