Holland & Barrett: Building a healthier future with Gateway Qualifications
Holland & Barrett has firmly established itself as one of Europe’s largest health and wellness retailers with an impressive portfolio of over 1,600 stores and a rich heritage dating back over 150 years. Offering a diverse range of vitamins, minerals, health supplements, specialist foods, and natural beauty products, the company consistently delivers high-quality products to its customers.
At the core of this continued achievement is an effective colleague training programme, made possible through their collaboration with Gateway Qualifications since 2016.
Gerald Pearce, Director of Learning and Development explains, he said: “At the heart of Holland & Barrett’s success is its commitment to colleague development. The company firmly believes that knowledgeable and motivated colleagues is the key to delivering exceptional customer experiences – we are passionate about ‘growing our own’.
“By supporting our colleagues to get the right skills and knowledge, we make sure that our teams can provide the expert advice and guidance customers are seeking.”
“By completing the programmes and achieving the Ofqual accredited qualifications, our employees gain a competitive edge in the market and demonstrate their dedication to continuous professional development.” explained Mr Pearce.
The partnership between Holland & Barrett and Gateway Qualifications has produced countless success stories. Employees who have completed the training programme and achieved the qualifications have reported increased confidence, enhanced skills, and a deeper understanding of the health and wellness industry.
One employee, Sarah Smith, (19) who works in the Manchester store shared her experience, she said: “The training has been a game-changer for me. I feel more knowledgeable and confident in my role, and I can see the positive impact it has on my interactions with customers. They trust my advice, and that feels amazing.”
Another employee, Mark Jones, (28) who manages in the Bournemouth store echoed these comments: “The training coupled with the qualifications has given me a solid foundation to build my career at Holland & Barrett. I feel empowered to help customers make informed decisions about their health, and I’m excited to continue growing within the company.”
The collaboration between Holland & Barrett and Gateway Qualifications has proven to be a powerful force in driving the company’s success. By investing in colleague development and embracing Ofqual accredited qualifications, Holland & Barrett has cultivated a workforce that is knowledgeable, motivated, and dedicated to helping customers live healthier, happier lifestyles.
Mr Pearce added: “The impact of this training programme on individual employees is undeniable, and it serves as a testament to the value of investing in staff development for businesses across all industries.”
The case of Holland & Barrett and Gateway Qualifications serves as an inspiring example for professionals working within training and development. It highlights the importance of tailoring training programmes to meet the unique needs of businesses and their employees, as well as the value of collaboration between awarding organisations and industry partners.
By working together and developing bespoke, Ofqual regulated qualifications, educational institutions and businesses can create a skilled workforce that drives success and elevates industry standards.