Email Skills

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
D/505/1721
Credits:
1
Guided learning hours:
10 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Be able to use email software tools to send and compose messages.

Assessment Criteria

  • 1.1
    Compose email messages.
  • 1.2
    Attach a file to an email message.
  • 1.3
    Send email messages.
  • 1.4
    Receive email messages.
  • 1.5
    Retrieve an attachment from an email.
  • 1.6
    Store an email attachment using an agreed naming convention.
2

Be able to manage incoming email.

Assessment Criteria

  • 2.1
    Follow guidelines and procedures for using email.
  • 2.2
    Identify when to respond to email messages.
  • 2.3
    Respond to email messages.
  • 2.4
    Store email messages appropriately for future use.
  • 2.5
    Store an email attachment using an agreed naming convention.
  • 2.6
    Identify how to stay safe and respect others when using email.
3

Know about common problems when using email.

Assessment Criteria

  • 3.1
    State common email problems.
  • 3.2
    Respond to common email problems.
  • 3.3
    Identify where to get expert advice to solve a problem.