Communication in the Workplace

Overview

Framework:
RQF
Level:
Level 1
Unit No:
J/504/7517
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Know about the lines of communication within own organisation.

Assessment Criteria

  • 1.1
    Identify the structure of own organisation.
  • 1.2
    Describe methods used for giving and receiving information in own workplace.
2

Understand the need to communicate effectively with others in the workplace.

Assessment Criteria

  • 2.1
    Identify reasons for communicating effectively with others in the workplace.
  • 2.2
    Identify implications of poor communication with colleagues.
3

Know how to communicate with others about tasks in the workplace.

Assessment Criteria

  • 3.1
    Describe how others are kept informed of progress on tasks.
  • 3.2
    Identify features of constructive feedback.
  • 3.3
    Demonstrate an appropriate way of responding to feedback.
4

Know how conflict is dealt with in own organisation.

Assessment Criteria

  • 4.1
    Identify the location of own organisation's policy for managing conflict in the workplace.
  • 4.2
    Give examples of how communication can be used to help resolve conflict in an organisation.