Problem Solving in the Workplace

Overview

Framework:
RQF
Level:
Level 1
Unit No:
H/505/8587
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

n/a

Unit Learning Outcomes

1

Know problems that can occur in the workplace.

Assessment Criteria

  • 1.1
    State four problems that can occur in the workplace.
  • 1.2
    Identify two problems encountered personally in the workplace.
2

Know ways to solve problems in the workplace.

Assessment Criteria

  • 2.1
    Identify a current problem in the workplace.
  • 2.2
    Identify an appropriate sequence of action to solve the problem.
  • 2.3
    Identify possible effects of the sequence of action.
3

Know ways to work collaboratively in problem solving.

Assessment Criteria

  • 3.1
    State the ways in which issues were communicated to others.
  • 3.2
    State ways in which you came up with a potential solution in a group.
  • 3.3
    State some strategies for solving problems.
4

Be able to reflect on the effectiveness of the solution to the problem.

Assessment Criteria

  • 4.1
    State what went well, not so well and what might have been done differently.