Understand the benefits to an organisation of good customer service.
Know about the possible consequences of poor customer service.
Know about the value of giving customers a positive first impression of an organisation.
Know about verbal and non-verbal interaction with customers.
Know how to respect customer needs.
Know how to deal with customer complaints.
Working closely with our regulators, we have developed an approach that ensures a fair and equitable solution for learners due to complete qualifications this summer.Find out more