Overview

Framework:
RQF
Level:
Level 1
Unit No:
A/504/8826
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Know about the different conflicts that may occur frequently.

Assessment Criteria

  • 1.1
    Identify different conflicts that happen frequently.
  • 1.2
    State the difference between personal and interpersonal conflict.

2

Know about the possible negative and positive outcomes of conflict.

Assessment Criteria

  • 2.1
    State possible negative outcomes of conflict.
  • 2.2
    State possible positive outcomes of conflict.

3

Know about the causes of conflict.

Assessment Criteria

  • 3.1
    Identify possible causes of interpersonal conflict.
  • 3.2
    Identify possible triggers that may cause conflict in a given situation.

4

Understand the emotions and physical responses experienced during a conflict.

Assessment Criteria

  • 4.1
    Identify emotional reactions that may be experienced during a conflict.
  • 4.2
    Identify physical changes that may be experienced during a conflict.

5

Be able to recognise the types of behaviours that may affect a conflict.

Assessment Criteria

  • 5.1
    Identify behaviours that may build tension during a conflict.
  • 5.2
    State why these behaviours may result in increasing conflict.
  • 5.3
    Identify the sorts of behaviours that are likely to decrease the levels of a conflict.
  • 5.4
    State why these behaviours may result in reducing conflict.