Salon Reception Duties

Overview

Framework:
RQF
Level:
Level 1
Unit No:
R/504/9352
Credits:
3
Guided learning hours:
27 hours

Assessment Guidance

This unit should be delivered in accordance with the Habia Sector Qualification Strategy and reference to the National Occupational Standards

Unit Learning Outcomes

1

Be able to carry out salon reception duties.

Assessment Criteria

  • 1.1
    Outline the need to present a positive image to customers.
  • 1.2
    Present a positive image of self and the salon.
  • 1.3
    State how to communicate and behave within a salon environment.
  • 1.4
    Communicate and behave in a professional manner.
  • 1.5
    Record and pass on information accurately and clearly.
  • 1.6
    Maintain client confidentiality.
  • 1.7
    Outline typical salon reception duties.
  • 1.8
    List features of a well-run reception service.
  • 1.9
    State the importance of maintaining client confidentiality.
  • 1.10
    Identify payment methods used for salon services.
2

Be able to record salon appointments.

Assessment Criteria

  • 2.1
    Outline how to record appointments for a variety of services.
  • 2.2
    Record salon appointments for a variety of services.
  • 2.3
    List the basic information required from the client.
  • 2.4
    Identify the different systems for recording appointments.
  • 2.5
    Outline factors to consider when agreeing appointments.