Understanding Conflict Resolution

Overview

Framework:
RQF
Level:
Level 2
Unit No:
L/505/5098
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

N/A

Unit Learning Outcomes

1

Understand factors that contribute to conflict.

Assessment Criteria

  • 1.1
    Describe what is meant by conflict.
  • 1.2
    Describe why conflicts form and the outcomes of unresolved conflict.
2

Understand the different responses to conflict.

Assessment Criteria

  • 2.1
    Describe a conflict situation and identify different ways the conflict could have been dealt with and their possible outcomes.
3

Understand how communication styles can affect a conflict situation.

Assessment Criteria

  • 3.1
    Describe a range of techniques to aid effective communication in a conflict situation.
  • 3.2
    Compare the effect different communication styles have on conflict.
4

Understand what conflict resolution entails.

Assessment Criteria

  • 4.1
    Describe the different stages of conflict resolution.
  • 4.2
    Identify possible win-win outcomes of conflict.
5

Understand the role of a third party in resolving conflict.

Assessment Criteria

  • 5.1
    Describe the role of a mediator.
  • 5.2
    Describe situations where intervention by a third party may be effective.
  • 5.3
    Describe how a mediator can deal with challenging behaviours.