The focus of the assessment for this unit is on demonstrating positive attitudes and behaviours. However, it is expected that the underpinning teaching and learning will help develop learners’ knowledge and understanding of
• the characteristics of positive working
• the importance of appropriate conduct at work for the individual and the organisation.
To help learners develop positive attitudes and behaviours, appropriate for the workplace
For the full unit details, please download the latest version of the qualification specification. This is available for download on the relevant qualifications page.
To view the assessment criteria and any additional content, please expand the relevant learning outcome below.
Identify and follow codes of conduct (e.g. for personal presentation, time-keeping) as appropriate to own role.
Interact appropriately with peers, managers and customers.
Apply sufficient effort to enable them to complete tasks set to the standard required.
Demonstrate initiative in carrying out own role.
Outline aspects of own conduct which meet expectations of a work setting.
Outline aspects of own conduct that need improvement, making suggestions for how to develop in these areas.