Customer service skills

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
D/617/4073
Credits:
2
Guided learning hours:
20 hours

Assessment Guidance

Portfolio of Evidence

Aim

To provide learners with a basic understanding of what good customer service looks like and develop their customer service skills.

Unit Learning Outcomes

1

Know about good customer service.

Assessment Criteria

  • 1.1

    Identify some characteristics of effective customer service.

  • 1.2

    Give reasons why it is important to offer good customer service.

2

Be able to interact with customers.

Assessment Criteria

  • 2.1

    Greet customers politely.

  • 2.2

    Respond appropriately to routine customer queries and requests.

3

Be able to perform customer service tasks.

Assessment Criteria

  • 3.1

    Follow instructions to complete routine customer service tasks.