Portfolio of Evidence
To provide learners with a basic understanding of what good customer service looks like and develop their customer service skills.
Unit Learning Outcomes
Know about good customer service.
Identify some characteristics of effective customer service.
Give reasons why it is important to offer good customer service.
Be able to interact with customers.
Greet customers politely.
Respond appropriately to routine customer queries and requests.
Be able to perform customer service tasks.
Follow instructions to complete routine customer service tasks.