Portfolio of Evidence
To provide learners with an understanding of effective customer service and its importance to businesses and develop their customer service skills.
Unit Learning Outcomes
Know about good customer service.
Describe key characteristics of effective customer service.
State how good customer service can benefit a business.
Outline possible consequences of poor customer service.
Be able to provide effective customer service.
Provide relevant information to customers.
Respond to customer queries and requests.
Communicate in a positive and attentive manner with customers.
Be able to perform customer service tasks.
Follow workplace guidelines to complete routine customer service tasks.