Communication Skills for Work

1.1 Clear and accurate written documents, for example:

• understand the purpose of the document, for example, a report, email, notice
• use simple, clear language appropriate to the topic
• check spelling, punctuation, and grammar
• organise information logically, for example, headings, bullet points, paragraphs
• ensure the document meets work requirements, for example, professional tone, correct formal

1.2 Complete forms, for example:

• identify the information required on a form, for example, name, date, contact details
• write clearly and legibly in designated spaces
• follow instructions provided on templates, for example, fill in relevant sections
• check for accuracy before submitting forms or templates
• use examples or prompts to ensure correct completion

2.1 Communicate with colleagues and managers, for example:

• use polite and respectful language when speaking to others
• adapt tone and vocabulary depending on the audience, for example, formal for managers, casual but respectful for colleagues
• avoid slang or inappropriate language in work conversations
• speak clearly and confidently

2.2 Communicate in one-to-one and group situations, for example:

• practice speaking directly and clearly in one-to-one conversations
• participate in group discussions by sharing ideas and listening to others
• take turns to speak and avoid interrupting others
• be aware of body language and eye contact in both settings

2.3 Actively listen, for example:

• focus on the speaker and avoid distractions
• show understanding by nodding, smiling, or using affirming responses, for example, “I see” or “That makes sense”
• ask questions to clarify if needed
• avoid interrupting while others are speaking
• awareness of how differences in cultures can alter active listening

2.4 Answer straightforward questions and queries, for example:

• listen carefully to the question before answering
• provide clear and concise answers
• use appropriate language and tone for the work environment
• be honest if unsure of an answer and offer to find out or ask for help