Communication Skills for Work

Overview

Framework:
RQF
Level:
Entry Level 3
Unit No:
T/617/4080
Credits:
3
Guided learning hours:
30 hours

Assessment Guidance

The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ awareness of

• the importance of clear and appropriate communication at work
• the variety of work-related situations that involve communication

Aim

To develop learners’ communication skills in a way that will support their effectiveness at work.

Unit Learning Outcomes

1

Use written communication in a work context.

Assessment Criteria

  • 1.1

    Create clear and accurate written documents.

  • 1.2

    Accurately complete forms and use given templates.

2

Use oral communication in a work context.

Assessment Criteria

  • 2.1

    Communicate with colleagues and managers, using appropriate language.

  • 2.2

    Communicate in one-to-one and group situations.

  • 2.3

    Actively listen to what others say.

  • 2.4

    Answer straightforward questions and queries relating to work.