The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ awareness of
• the importance of clear and appropriate communication at work
• the variety of work-related situations that involve communication
To develop learners’ communication skills in a way that will support their effectiveness at work.
Unit Learning Outcomes
Use written communication in a work context.
Create clear and accurate written documents.
Accurately complete forms and use given templates.
Use oral communication in a work context.
Communicate with colleagues and managers, using appropriate language.
Communicate in one-to-one and group situations.
Actively listen to what others say.
Answer straightforward questions and queries relating to work.