Communication Skills for Work

Overview

Framework:
RQF
Level:
Level 2
Unit No:
R/617/4085
Credits:
3
Guided learning hours:
24 hours

Assessment Guidance

The focus of the assessment for this unit is on communication skills. However, it is expected that the underpinning teaching and learning will help develop learners’ understanding of
• the importance to the individual and the organisation of effective communication in the workplace
• the range of communication methods used at work, including the need for different approaches in different situations

Aim

To develop learners’ communication skills in a way that will support their effectiveness at work

Unit Learning Outcomes

1

Use written communication in a work context.

Assessment Criteria

  • 1.1

    Select appropriate formats for written communication for different purposes and audiences, in line with workplace conventions or procedures, where appropriate.

  • 1.2

    Produce documents of different types that are clearly and accurately presented and appropriate (e.g. in terms of length, style and language use) for the purpose and intended audience.

  • 1.3

    Combine text, images and/or graphics in written documents as appropriate to audience and purpose.

  • 1.4

    Make appropriate use of available software to present written communication, including numerical information.

  • 1.5

    Make accurate and appropriate use of terminology associated with a particular workplace or sector in written communication.

2

Use oral communication in a work context.

Assessment Criteria

  • 2.1

    Communicate clearly in different situations, adjusting register and tone to match the audience and purpose of the communication.

  • 2.2

    Communicate work-related information in a formal presentation to a group.

  • 2.3

    Engage in discussion with colleagues, making relevant points and actively listening to the ideas of others.

  • 2.4

    Respond appropriately to queries, requests and/or complaints in a way that satisfies the other person.

  • 2.5

    Make accurate and appropriate use of terminology associated with a particular workplace or sector when communicating orally.